Strategic Accounts Inside Sales

About the role

COME FOR THE JOB-STAY FOR THE CAREER! STRATEGIC ACCOUNTS INSIDE SALES REPRESENTATIVE!

FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As a Strategic Accounts Inside Sales Representative with FCX Performance, you will establish and expand relationships with current customers and our outside sales team. You’ll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results!

Essential Functions & Responsibilities

• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
• Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software.
• Responds to customer inquiries.
• Processes customers’ orders and send order acknowledgements.
• Checks availability and verifies ship dates.
• Increases order size by suggesting related items, explaining features, and checking customer’s buying history.
• Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
• Negotiates pricing and delivery with vendors when necessary.
• Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
• Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.).
• Maximizes gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise.
• Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date.
• Other duties as assigned by Management.
• Flexible scheduling may be required to accommodate West Coast customer needs.

Position Requirements

• HS Diploma or equivalent required; Technical or Bachelor’s Degree Preferred.
• 3+ years’ experience in Customer Service in related Industry; experience as an Inside Technical Sales/Customer Service role a plus.