Strategic Accounts Associate

About the role

Strategic Accounts Associates support selling efforts to key customers by performing the following duties.

Responsibilities

• Provide support with customer service order entry functions for orders received via the Internet as well as other sources.
• Aid in sales support tasks, including client research, meeting preparations and reports.
• Communicate directly with customers and understand client goals and project requirements.
• Support the overall Strategic Accounts selling effort from a corporate perspective.
• Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
• Handle difficulties with customers, vendors and coworkers with diplomacy and seeks assistance when needed.
• Acquire, use and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Determine the make, type and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identify and utilize appropriate company and/or customer pricing systems.
• Communicate with customers via phone or in person to receive orders for products, or handles orders received via the Internet or EDI.
• Describe or demonstrate product, using samples or catalog, and emphasize saleable features.
• Solicit sale of new or additional products.
• Support in preparing lists of prospective customers via telephone, fax, e-mail, etc. to solicit orders.
• Support with oral and written quotations or estimates of prices, terms, and delivery for standard, complex or non-standard merchandise.
• Perform other special projects or duties as assigned.

Requirements

Proficient in Microsoft Office Suite, such as Excel, Word, Teams & Powerpoint
Effective verbal and wirtten communication skills
Ability to prioritize and manage time effectively
Ability to collaborate with others and work effectively in a team environment
Strong interpersonal skills and professional demeanor
Strong problem-solving skills to address customer concerns

Qualifications

• Associate's degree (B. A.) or equivalent from two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience

Skills

None specified

Benefits

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance

Pay

N/A

Schedule

N/A