Strategic Account Rental Coordinator

Summary

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell, rent, and service a wide variety of equipment, including large and small construction tractors, forklifts, and prime/stand-by-power generation.

About the role

This position is located in Elk Grove, CA. The Strategic Account Rental Coordinator's primary responsibility is customer relations with a group of designated accounts and fellow sales representatives. They assist with the full rental and sale cycle, fleet management, and provide excellent customer service.

Responsibilities

• Take calls and requests for rental equipment on behalf of designated accounts
• Coordinate and track designated accounts daily equipment pickups and returns, coordinating loop deliveries with dispatching
• Run reservation, delinquent, and other reports to monitor designated accounts equipment availability and facilitate smooth operations
• Cookordinate efforts with branch staff, dispatch, and outside salesperson to ensure customer satisfaction
• Responsible for timely charge back of rental fleet recovery charges and tire repairs for designated accounts
• Be highly proficient in using all software pertaining to rental operations including: Telogis, Vision Link, Texada, I Rental, Outlook, Inspct, Solartrak and others, as well as simple understanding of the MS Office Suite products
• Grow existing rental business by establishing strong relations with designated customer base
• Utilize jobsite forms and/or customer processes to accurately complete rental agreements
• Ensure all contracts are efficiently executed completely and accurately
• Other duties as assigned

Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions
• Accuracy - Ability to perform work accurately and thoroughly
• Analytical Skills - Ability to use thinking and reasoning to solve a problem
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea
• Customer Oriented - Ability to take care of the customers' needs while following company procedures
• Detail Oriented - Ability to pay attention to the minute details of a project or task
• Organized - Possessing the trait of being organized or following a systematic method of performing a task
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems

Education and/or Experience

• Associate’s Degree (A.A.) or equivalent from a two-year college or technical school
• One to two years’ construction equipment sales and rental experience and/or training
• Equivalent combination of education and experience

Skills & Abilities

• Read, analyze, and interpret general business periodicals
• Present information and respond to questions from managers, clients, or customers
• Calculate figures and amounts such as discounts, proportions, percentages, and volume
• Be very multitasking oriented
• Solve practical problems and deal with a variety of situations where only limited standardization exists
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Develop business relationships with customers as needed to generate rental agreements
• Able to work in office environment daily
• Patience, adaptability, and strong relationship building

Physical Demands

• Sit and talk or hear
• Stand, walk, use hands and fingers, handle, or feel objects, tools, or controls
• Reach with hands and arms
• Climb or balance
• Stoop, kneel, crouch, or crawl
• Lift and/or move up to 25 pounds

Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The noise level in the work environment is usually moderate.

Compensation

Pay Range: $27.00 - $30.00 Hourly Pay Range Dependent on Knowledge, Skills, and Ability to perform the responsibilities of the job.

Why Work for Holt?

• Competitive hourly rate of pay with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time.
• Career advancement opportunities and ongoing professional development.
• Holt is an Equal Opportunity Employer M/F/V/DV.

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