Strategic Account Manager, Residential

About the role

The Strategic Account Manager is responsible for developing and expanding relationships with MRI's most strategic customers within a defined portfolio. Through a consultative and value-based account management approach, this role focuses on driving customer retention, identifying expansion opportunities, building executive-level relationships, and ensuring customers realize measurable value from MRI's solutions. The SAM will partner cross-functionally with Sales Engineers, Professional Services, Customer Success, Support, and Product teams to align customer priorities with MRI's capabilities and long-term growth strategy. This position will focus on the Residential side of our industry.

Requirements

• 5+ years of experience in strategic account management, enterprise sales, customer success, or relationship management within business products or services
• Bachelor's degree in business, marketing, or related discipline; or equivalent training and experience in business, sales, or account management
• Software, SaaS, or real estate industry experience preferred
• Demonstrated track record of retaining and growing strategic customer relationships, identifying expansion opportunities, and meeting or exceeding account growth targets
• Proven ability to build trusted advisor relationships with senior stakeholders and executive sponsors
• Strong verbal and written communication skills with the ability to develop account plans, deliver executive-level presentations, and clearly articulate business value
• Demonstrated understanding of CRM systems, account planning tools, business applications, and the technology ecosystem used to support customer engagement and growth
• Must be open to travel as needed to support strategic customer meetings, executive business reviews, industry events, and account planning activities
• Ability to participate in onboarding, product training, and ongoing sales enablement programs upon hire is required
• Personal credit card, or functional equivalent, is required for business expenses, which shall be reimbursed pursuant to company policy