Strategic Account Manager, Philadelphia

About the role

The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square's largest sellers in the Food and Beverage vertical. The Strategic Account Management program establishes, retains, and grows Square's most valuable and engaged sellers.

Responsibilities

• Manage a book of 150 - 175 Strategic Food & Beverage Sellers local to Philadelphia, the surrounding area, & across the NorthEast
• Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
• Serve as the voice of the upmarket seller with Product Teams
• Act as a consultant and partner to high value restaurant sellers to accomplish their goals
• Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
• Partner with Strategic Account Executives on high-growth deals
• Negotiate pricing for use-case expansion and retention of your sellers
• Provide white glove client service and troubleshooting to ensure resolution of seller issues
• Inform operations and program design for this segment at scale
• Conduct quarterly business reviews with various stakeholders

Requirements

• 5+ years of relevant Account Management experience
• Experience Managing, retaining and growing a book of business
• Consistent over-performance on key sales or customer success metrics
• Remarkable discovery skills with customers based in genuine curiosity about their business
• A technical solutioning framework, including the ability to conduct requirements gathering
• Proven experience managing multiple projects internally with engineering, product and finance teams
• Contract and/or pricing negotiations experience with external senior stakeholders
• Excellent written and verbal communication skills
• Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
• Restaurant experience and/or F&B Technology experience preferred

Qualifications

• U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
• Zone A: $52—$78 USD
  Zone B: $48.38—$72.54 USD
  Zone C: $45.77—$68.62 USD
  Zone D: $41.62—$62.38 USD

Skills

• Strong relationship management and negotiation skills
• Ability to understand and articulate complex business needs
• Experience with CRM systems and tools
• Knowledge of Square's products and services

Benefits

• Flexible schedule
• Health insurance
• Retirement savings plan
• Modern family planning benefits

Pay

Starting pay range: $52—$78 USD

Schedule

Remote work available