Strategic Account Manager - PBM

Principle Responsibilities

• Responsible for all aspects of the account relationship including retention, client satisfaction, strategic business planning, client performance reviews, evaluations, report delivery and interpretation.
• Initiate and participate in pharmacy benefits strategy development with client (broker/TPA), to position ProCareRx within the clients’ healthcare strategy with the focus on retention and adding value-added services.
• Cook up and manage the discovery and solution development process for current clients in an RFP situation.
• Understand key players, competitors, trends, and customer needs as well as ProCare’s potential and share within the targeted industry and account base.
• Ability to understand current healthcare trends and issues and effectively communicate how they may impact client strategies.
• Interface and facilitate communications with appropriate leaders within ProCareRx to help problem solve or support new service offerings.
• Understand and consistently utilize ProCareRx best practices for client implementations and on-going service.
• Establish a link between ProCareRx's capabilities and the customer’s business strategy.
• Effectively communicate client intentions and expectations to internal team that supports effective delivery of service.
• Develop a contact matrix and establish strong relationships with key decision makers and project facilitators.
• Approach the account management process with a high degree of professionalism and effectiveness by successful utilization of summaries of understanding, business reviews, and value analysis.
• Serve as the single point of contact for an assigned base of established clients/TPAs.
• Maintain client and TPA relationships while responding to all inquiries, requests and concerns.
• Initiate monthly and quarterly client and agent “check-ins”, status calls, and touch points.
• Initiate a 30, 60, and 90 day “check-in” calls with new business clients.
• Compose, comprehend, and present pharmacy renewals or quarterly client reviews.
• Mentor and set examples in accordance with ProCareRx’s corporate culture to other representatives assigned to accounts.
• Prepare and present monthly status reports and other reports as required.
• Demonstrate willingness to go above and beyond day to day responsibilities and assist in other areas or activities when necessary to reach a collective goal or satisfy a client request.
• Other duties as assigned by Client Services Manager.

Skills And Requirements

• Bachelor’s degree preferred
• 3-5 years of experience in PBM industry, group health insurance, or other related healthcare field
• Possess strong analytical skills, out of the box thinking, with a consultative approach
• Effective public speaking skills
• Possess excellent written and verbal communication skills
• Must be proficient with Microsoft Outlook, Excel, PowerPoint and Word
• Must be able to create, use, and manipulate spreadsheets
• Must be able to multitask, work under pressure, and balance competing priorities
• Must be able to use CRM system
• Must be able to work extended hours and/or travel if necessary
• Excellent work ethic and energy level
• Solid time management abilities
• Must be professional in appearance and manner

Physical Demands

• Requires sitting, standing, and occasional light lifting