Strategic Account Manager (Market Intelligence)

About the role

As a Strategic Account Manager at ISS Stoxx, you'll play a pivotal role in managing and strengthening our partnerships with North American clients. Your responsibilities include driving existing enterprise sales processes, achieving sales and retention goals, and fostering strong client relationships.

Responsibilities

• Drive existing enterprise sales process from identification to proposal to negotiation to close within assigned territory and book of business
• Achieve sales (upselling and cross-selling) and retention goals through prioritizing your activity and sales pipeline
• Cultivate and manage relationships with N.A. based clients while continuously promoting usage of MI products to facilitate and ensure client retention
• Plan and prioritize activity and sales pipeline to achieve goals with an emphasis on efficiency, productivity, and forecast accuracy
• Partner with your key contacts, prospects, and sales management to develop and deliver tailored business cases demonstrating the value or ROI for our solutions
• Present solutions and services benefits through in-person visits at prospect offices, at industry conferences, and via web-based demonstrations when appropriate
• Deepen and grow client relationships to identify and deliver cross-product solutions
• Liaise with client support teams to identify and monitor ways to better engage with clients along with any potential client dissatisfaction

Qualifications

• Minimum of 4 – 8 years of experience in account management, enterprise sales, or client-facing roles (Preferably within the financial services industry)
• Knowledge of Mutual Funds, ETF, CIT, VA, etc.… (Distribution Intelligence & Product Development)
• Knowledge of Financial Services and Insurance sector with understanding in FA Marketing, Distribution, Recruiting, and M&A activities
• Strong client engagement skills, ability to communicate professionally and effectively with all levels within the client organization
• Strong analytical, verbal, written communication and presentation skills required
• Ability to work independently as well as within a collaborative team environment
• Experience with enterprise software, account management and customer service
• Ability to manage large six-figure accounts and communicate effectively with executive level clients
• Ability to provide analysis of complex client business process flows to present effective resolutions
• Proven ability to adapt to changing priorities quickly and efficiently

Additional Skills, Knowledge & Abilities

• Preferred Experience with Salesforce.com
• Familiarity with LinkedIn.com and how to leverage it to build networks and pipelines
• Familiarity with core Microsoft Office software, including PowerPoint, Excel, Word, and Outlook, SharePoint

Pay

The expected base pay range for this role based in Boston, MA is $90,000- $120,000 per year. Exact compensation may vary based on skills, experience, and level of education.

Schedule

The role is sales incentive eligible.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk.

What You Can Expect From Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success. Let’s empower, collaborate, and inspire. Let’s be #BrilliantTogether.

About ISS Market Intelligence (ISS MI)

ISS Market Intelligence (ISS MI) is a leading provider of data, insights, and market engagement solutions to the global financial services industry. ISS MI empowers asset and wealth management firms, insurance companies, distributors, service providers, and technology firms to assess their target markets, identify and analyze the best opportunities within those markets, and execute on comprehensive go-to-market initiatives to grow their business. Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data, powerful analytics, timely and relevant insights, in-depth research, as well as an extensive suite of industry-leading media brands that deliver unmatched market connectivity through news and editorial content, events, training, ratings, and awards.

Our Commitment to Diversity, Equity, and Inclusion

We are committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. ISS is committed to ensuring equal opportunity in employment for qualified persons with disabilities. ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact ISS_Careers_Accommodations@issgovernance.com. This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.