Strategic Account Manager Job in Baltimore, MD | $95K Salary & Uncapped Sales Commissions | Paycom Careers

About the role

The Strategic Account Manager (Internally known as Client Relations Representative) is responsible for retaining existing company relationships through usage, retention, and additional revenue.

Responsibilities

• Manages the ongoing relationship with existing clients by:
  • Leveraging technology to ensure they see a return on current and future investments
  • Identifying and developing additional revenue opportunities to add to their portfolio
  • Maximizing employee and client usage of Paycom software
• Works closely with Outside Sales Representative and Transition Specialist Representative to ensure a smooth and effective transition of client ownership during the initial phase, providing a seamless transition and continuity of exceptional service.
• Cultivates and nurtures existing client relationships for strong retention.
• Achieves sales quota and revenue goals through client retention and account expansion strategies.
• Proactively analyzes, clarifies, and validates client needs on an ongoing basis.
• Drives revenue retention/growth, account profitability, and client satisfaction/loyalty.
• Performs client presentations articulating the value proposition of software/solution/service offerings.
• Maintains relationships at C-level and throughout the organization in support of providing business solutions and tools.
• Conducts the required number of face-to-face meetings on a weekly basis.
• Prepares a strategic agenda, reviews usage, oversees software system updates, identifies needs and opportunities, and provides insight that helps clients maximize the value of an employee HR lifecycle within Paycom solutions.
• Conducts regular business reviews with clients, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations.
• Stays updated on industry trends, market dynamics, and competitor activities to identify new growth opportunities.
• Develops a complete understanding of the client's organizational structure.
• Assists in software development efforts by delivering feedback on market needs and opportunities.

Travel

Up to 75% travel – may include overnight on all avenues of transportation (plane, train and/or automobile). Required to attend in person New Hire, Regional and Department training.

Pay

Base salary, transportation allowance, and an uncapped commission plan. This position has a salary of $95,000 per annum, with an uncapped commission plan.

Benefits

• $1 per-pay-period individual health insurance coverage for employees
• Paid vacation, sick, holiday, and personal days to encourage you to accomplish your goals outside work
• 401(k) with matching + Employee Stock Purchase Program to help you build wealth for the future
• Company + team-based events to create community
• Ongoing company-wide roundtable discussions called "Better Conversations" to promote diversity, inclusion, and belonging
• Paid family leave programs to ensure you have support and time off when you need it most
• Employee referral bonuses to reward you for introducing other great people to Paycom
• Award-winning learning and development programs to enable you to grow long-term with us