Strategic Account Manager, Clinical Solutions

RELX · Garden Home, OR · 2 mo ago

Business Development$66k–$109k/yrFull-time

About the role

Drive Growth. Make an Impact. Transform Healthcare.

Join Elsevier’s Clinical Solutions sales team as a Sales Account Manager and play a key role in delivering innovative SaaS solutions backed by Elsevier’s highly trusted evidence-based content to hospitals, healthcare systems, and home health organizations across the United States and Canada.

Responsibilities

Retention

Developing and delivering proactive engagement strategies, health checks, and business reviews.
Analyzing product usage and satisfaction to ensure renewals and long-term value.
Identifying risk signals early and taking action to mitigate churn.
Negotiating contracts that are mutually beneficial to both the customer and Elsevier.

Strategic Expansion

Identifying upselling and expansion opportunities aligned with customer goals.
Possessing the ability to position additional Clinical Solutions products to meet emerging needs through consultative selling.
Leading sales motions from discovery through negotiation and closing.

Relationship Management

Building deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
Serving as a consultative partner aligned to client objectives.
Studying market trends and becoming an industry expert within your designated health system region.

Sales Execution & Enablement

Owning the end-to-end sales process for renewals and expansions.
Coaching sales executives on expansion opportunities that meet customer needs.
Forecasting accurately and managing pipeline using Salesforce CRM.

Internal Collaboration

Working closely with Sales Executives and Customer Success to drive results.
Sharing market feedback and helping shape product improvements.
Supporting coaching, mentoring, and training of new team members on occasion.

Requirements

Have 2+ years of experience in healthcare sales or account management – ideally selling SaaS technology or information solutions to hospitals or health systems.
(Bachelor’s degree required).
Proven success in renewal management, upselling, or cross-selling.
Display confidence when presenting to and influencing clinical, operational, and executive stakeholders.
Able to thrive in a fast-paced, deadline-driven environment.
Are skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word).
Able to adopt sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflow.
Able to travel overnight, generally up to 30% of the time or based upon the needs of the business and our customers.

Qualifications

AI Fluency is valued but not required.

Benefits

We offer a comprehensive benefits package, including health benefits: medical, dental, and vision coverage; retirement benefits: 401(k) with match and Employee Share Purchase Plan; wellbeing initiatives, shared parental leave, study assistance, and sabbaticals; savings accounts: HSA, FSA, dependent care, and commuter benefits; paid time off, plus volunteer and Employee Resource Group participation days.