Strategic Account Lead

About the role

Leads service delivery for mission-critical data centers ensuring uptime and contract compliance
Manages multi-site service contracts, aligning maintenance with strict customer procedures
Proactively identifies risks and drives cross-functional resolution before escalation
Maintains strong customer presence and ensures accurate invoicing and receivables management

Operational Ownership & Service Execution

Primary operational contact ensuring fulfillment of contractual and service obligations
Coordinates preventive and corrective maintenance execution with field teams across multiple sites
Identifies risks impacting uptime and coordinates mitigation across service, engineering, and operations
Delivers consistent, accurate service performance data and reports to foster transparency

Requirements

• High School Diploma or GED
• 2+ years of experience in account management

Preferred Qualifications

• Experience in mission-critical operations and high-availability environments
• Strong customer leadership
• Data-driven analysis
• Problem-solving, and execution discipline
• Experience with scheduling and sales force

Pay

The annual salary for this position is between $64,500.00 - $129,500.00 annually.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Application

Applications will be accepted for at least 3 days from Job Posting Date: 16 July 2026