Strategic Account Director (Remote)

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate. We need to parse the posting for content. Let's extract sections: - About the role: The posting starts with "We believe in the power and joy of learning At Cengage..." then description of company, culture, etc. Then "As a key member of the Cengage North America Higher Education Sales Group, the Strategic Account Director serves as a senior, customer‑facing role..." That's about the role. So we can put that in About the role. - Responsibilities: The bullet list after "Direct Sales & Strategic Account Ownership" etc. Also "Institutional Account Strategy, Leadership & Program Success" and "Thought Leadership & Collaboration". Those are responsibilities. - Requirements: Might be "Skills You'll Need Here" list: BA or BS degree, 5+ years experience, etc. Also maybe "Travel Requirements" etc. Travel requirements could be under Schedule? Travel is schedule? Travel required 35-50% travel encouraged. That could be Schedule or Travel section but we only have Schedule. Could include travel under Schedule. - Qualifications: Might overlap with Requirements. But we can treat "Skills You'll Need Here" as Skills. Requirements could be "For The Strategic Account Director Position, We Are Targeting Specific Geographies Due To Territory Alignment And Travel Expectations. To Be Considered, Candidates Must Be Based In One Of The Following Areas ..." That's location requirement. - Benefits: Not explicitly listed besides maybe "Compensation" and "Total Rewards". There's a Compensation section with base pay range. Benefits not detailed. So we should not create Benefits unless specific content. There's mention of "Total Rewards package" but no specifics. So we should omit Benefits. - Pay: The compensation section gives base pay range $77,100 - $100,200. Also mention incentive compensation. So we can include Pay. - Schedule: Travel requirements 35-50% travel encouraged. Also maybe work schedule? Not given. So we can include Schedule with travel. We must not include placeholder like "commensurate with experience". Not present. We must preserve all substantive information, not invent or summarize away detail. So we need to keep details like geographies list, responsibilities bullet points, etc. We need to format using

for section headings,

• for lists,

  for prose. We must not repeat job title as heading. So no heading for Strategic Account Director. We must not include Job ID etc. We must output only HTML fragment. Let's craft. First, About the role: combine the introductory paragraphs about Cengage mission, culture, and the role description. We need to preserve all substantive information. So we need to include the mission statements, culture, etc. That's a lot of text. We'll put in

  elements. We must not include navigation/legal/EEO etc. The posting includes EEO statement: "Cengage is committed to working with broad talent pools..." and accommodation info. That's boilerplate; we should remove. Also "About Cengage" paragraph after that is also boilerplate? It's about company overview; might be considered substantive? It repeats earlier mission. Might be considered boilerplate but it's about the company. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About Cengage" paragraph is not EEO but could be considered company overview; it's not duplicated? It repeats some earlier content but still substantive. However it's near the end; we could keep it as part of About the role or maybe separate? But we already have About the role covering mission etc. Might be duplicate. Safer to keep only unique content. The earlier part already covered mission, culture, etc. The "About Cengage" paragraph repeats similar. We could keep it but risk duplication. The instruction says remove duplicated lines. So we should avoid duplicating same content. We'll keep the earlier description and skip the later "About Cengage" paragraph. Also the compensation section includes "Click here to learn more about our Total Rewards Philosophy." That's a link; we should remove as it's application instruction? It's a link; maybe remove. We need to keep compensation details: base pay range. Now let's extract specifics. About the role content: Paragraphs: "We believe in the power and joy of learning At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/." Then role description: "As a key member of the Cengage North America Higher Education Sales Group, the Strategic Account Director serves as a senior, customer‑facing role with strategic accountability for account-level revenue and relationships. This role blends new business development with deep post‑sale ownership, focusing on long‑term partnership success, customer value realization, and sustained revenue growth across all accounts including Cengage Unlimited Institutional Access (CU), Equitable Access (EA), and Inclusive Access (IA) business models. Operating as the point of strategic ownership for assigned accounts, the Strategic Account Director leads forecasting, multi‑year account planning, contract strategy, renewals, and expansion efforts while serving as a trusted advisor to senior academic and administrative stakeholders. The role collaborates closely with Regional District Managers, Specialists, Customer Success, Channel Partners, and cross‑functional internal teams to align institutional goals, data insights, and execution across complex customer environments." That's about the role. Now Responsibilities: We have three sections: Direct Sales & Strategic Account Ownership, Institutional Account Strategy, Leadership & Program Success, Thought Leadership & Collaboration. We need to capture each bullet point. Let's extract Direct Sales & Strategic Account Ownership bullet points: - Lead complex contract negotiations with senior‑level academic and administrative leaders, including provosts, chief academic officers, finance, and procurement collaborators - Own the overall account strategy and forecast for each institution within the assigned territory. - Develop multi‑year growth, retention, and expansion plans. - Ensure they align with institutional priorities and Cengage business objectives. - Strategically identify and capitalize on high‑impact institutional opportunities, ensuring alignment with customer objectives and improved student outcomes - Develops financial models and arguments that align Cengage Unlimited (CU) benefits with the institution’s specific budgetary and retention goals to demonstrate the return on investment. - Spearhead new business development opportunities at an executive level through personal sales engagement, networking, market research, and targeted outreach - Drive institutional revenue growth and CU renewals by proactively managing renewal timelines and upsell, expansion, and conversion opportunities in partnership with Solutions Specialists - Clearly articulate the value proposition of Cengage products and services in support of institutional priorities such as affordability, equity of access, student persistence, and academic achievement. Institutional Account Strategy, Leadership & Program Success bullet points: - Own IA/EA/CUI data management and analysis, leveraging enrollment, usage, pricing, and adoption insights to inform account strategy, forecast performance, and guide decision‑making - Lead institutional change management efforts, navigating the cultural and political shifts required to move faculty and administration toward digital access models. - Manage and deepen customer relationships through program kickoffs, onboarding support, executive‑level success reviews, and ongoing strategic engagement - Act as a trusted strategic advisor to institutional collaborators, using data-driven insights to optimize programs and strengthen long-term outcomes - Partner closely with sales, channel, customer success, marketing, and operations teams to ensure cohesive execution and accountability across institutional programs - Champion disciplined pipeline, opportunity, and account management within CRM systems (Salesforce) Thought Leadership & Collaboration bullet points: - Exhibit thought leadership within the institutional sales process by positioning oneself as a subject‑matter authority on Cengage institutional business models and account strategy - Foster collaborative, high‑trust relationships across internal teams to support seamless execution and customer satisfaction - Serves as a critical market feedback loop, synthesizing executive-level insights and institutional trends to help Cengage leadership refine product strategy and business model. Now Requirements: geography list. "For The Strategic Account Director Position, We Are Targeting Specific Geographies Due To Territory Alignment And Travel Expectations. To Be Considered, Candidates Must Be Based In One Of The Following Areas Southern California Arizona ColoradoNew Mexico Kansas Nebraska Oklahoma Mississippi AlabamaLouisiana Arkansas Iowa Missouri Illinois Indiana Massachusetts New Hampshire Vermont ConnecticutRhode Island" Note there are missing spaces; we need to preserve as is? The text has weird formatting: "Southern California Arizona ColoradoNew Mexico Kansas Nebraska Oklahoma Mississippi AlabamaLouisiana Arkansas Iowa Missouri Illinois Indiana Massachusetts New Hampshire Vermont ConnecticutRhode Island". Likely each area separated by space but some missing spaces. We should keep exactly as given? Probably we should keep the list as is, but we can format as list items each area. However we need to preserve all substantive information; we can split into items but must not lose any. We'll list each area as separate

• . We need to infer correct areas: Southern California, Arizona, Colorado, New Mexico, Kansas, Nebraska, Oklahoma, Mississippi, Alabama, Louisiana, Arkansas, Iowa, Missouri, Illinois, Indiana, Massachusetts, New Hampshire, Vermont, Connecticut, Rhode Island. The original had "ColoradoNew Mexico" (should be Colorado, New Mexico). "AlabamaLouisiana" (Alabama, Louisiana). "ConnecticutRhode Island" (Connecticut, Rhode Island). We'll correct spacing? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. Changing missing spaces could be considered inventing? But it's clearly a formatting error; we could keep the exact string as one item? That would be less readable but preserves exactly. However the instruction likely expects us to clean up obvious typos? Not sure. Usually we keep as is but we can add spaces to make sense without altering meaning? Adding spaces is inventing detail? It's just fixing formatting; but could be considered altering. Safer to keep the exact string as one list item? But that would be weird. I think we should preserve the meaning; we can insert spaces where obviously missing because it's clear. The instruction says do NOT invent or summarize away detail. Adding spaces is not inventing new info, just clarifying. I'd add spaces. Thus list items: Southern California, Arizona, Colorado, New Mexico, Kansas, Nebraska, Oklahoma, Mississippi, Alabama, Louisiana, Arkansas, Iowa, Missouri, Illinois, Indiana, Massachusetts, New Hampshire, Vermont, Connecticut, Rhode Island. Now Skills: "Skills You'll Need Here BA or BS degree5+ years of successful experience in educational or enterprise‑level salesProven ability to own and complete strategic account plans with long‑term revenue accountabilityStrong background in high-level negotiationsStrong analytical, written, verbal, and presentation skills