Strategic Account Associate
About the role
Responsible for all client communication, understanding client goals and interests and discussing project requirements with clients.
Serve as a liaison between client, Director of Business Development, and internal teams to ensure client expectations are met and managed through communication and efficient workflow.
Maintain and strengthen relationships within existing accounts.
Track new and existing revenue within assigned accounts by service type.
Assist in sales support business development tasks (e.g. prospect and client research, meeting preparation, presentations, and quarterly reports).
Develop strong understanding of TL eDiscovery capabilities and services, and effectively communicate offerings to clients.
Compose or generate a variety of materials (e.g. SOWs, RFPs, sales reports memos, letters, etc.)
Lead all billing and invoice collection tasks for assigned accounts.
This include billing promptly, clearly, accurately, and being proactive and punctual with past due collection notices, and tracking and reporting trends to all levels of management.
Provide support to senior team members and perform other special projects or duties as required.
Requirements
- Bachelor's Degree
- 1 - 2 years of direct work experience in account management or similar capacity.
- Exceptional verbal communication and presentation skills
- Excellent problem solving ability and organizational skills
- Ability to build and maintain lasting relationships with clients
- Ability to work within a team and all levels of management
- Understanding of the legal industry, including eDiscovery and all phases of the EDRM