Strategic Account Associate

Responsibilities

• Gain experience and Subject Matter Expertise on an expanded list of Localization solutions to provide clients with excellent service and as a consultative trusted advisor
• Focus on strategic and/or high profile accounts with opportunities for additional growth
• Develop project quote proposals and project schedules primarily for existing clients and assist with new client quote requests
• Manage translation projects ensuring quality and on-time delivery and maximizing profitability
• Maintain accurate projected revenue on open projects and provide timely billing adhering to company policies
• Develop and maintain data and information including internal reports, client reports and account documentation
• Provide departmental and team support by providing out of office coverage, process improvement suggestions and by organizing team building events and activities
• Work with Quality Managers and/or Program Mangers to support the implementation of Quality Programs and monitor results
• Provide feedback to our Technology teams with regards to suggestions for improvement or user challenges and ensure our client's ongoing satisfaction with our technology solution by monitoring performance as well as auditing our technology solution as to whether or not new solutions may be required
• Support the New Account Onboarding process for other members of the account team as necessary
• Collaborate with Program Managers, Senior Account team members and Sales on infrastructure initiatives
• Collaborate with Program Managers, Senior Account team members and Sales to develop an account growth strategy with clear goals and action items
• Mentor Account Coordinators and Account Managers to help those team members grow their skill set
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Requirements

Minimum Bachelor’s Degree from a recognized college or university

Minimum 4-5 years’ experience in a client-facing account management or client service representative role

Minimum 2-3 years’ Localization Industry experience

Hands-on experience with GlobalLink tools and/or other localization platforms

About You

• A Creative thinker – You are curious and unafraid to ask questions
• A Hard worker – You are industrious and diligent in everything you do
• An Innovator – You are willing to initiate changes and introduce new ideas
• Superior written and spoken communication skills in English
• Independent, self-motivated, results-oriented and dynamic with careful attention to detail
• Exceptional problem solving and critical thinking skills
• Ability to work effectively under pressure to meet tight deadlines and challenging goals
• Ability to calculate discounts, interest, commissions, proportional percentages
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team and take active measures to solve problems and commit to a high level of service
• Willingness to travel to offsite client or sales meetings
• Willingness to be available outside of business hours in accordance with local labor laws.