STR MGMT/e-COMMERCE SUPERVISOR

About the role

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals, and budgets. Responsible for staffing the department and developing associates to achieve desired results while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Ensure that the store e-Commerce department meets or exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Interview, select, and hire candidates to staff the online shopping department.
• Meet the demands of product flow and create schedules according to guidelines.
• Develop associates to meet productivity standards and certify associates once they meet or exceed goals.
• Confirm that associates follow local, state, and federal laws, all food safety procedures, and company guidelines.
• Train associates on all functions and duties of the order selector and customer attendant roles.
• Lead the team in planning, implementation, and execution of e-Commerce initiatives.
• Achieve or exceed weekly, period, annual sales, wage budgets, and other targeted goals, including customer satisfaction leading to repeat sales.
• Assist in the analysis and response to the competitive landscape.
• Ensure orders are filled with products requested or comparable substitutes in a timely and effective manner.
• Execute best practices to determine appropriate substitutions in the event of an out-of-stock item.
• Follow processes for streamlining collection of orders, products, checkouts, and delivery.
• Report inventory issues such as out-of-stock items to department heads in a timely manner.
• Troubleshoot equipment and devices for the e-Commerce department.
• Provide feedback to store management, district manager, field specialist, coordinators, and division e-Commerce manager on the effectiveness of operational plans and programs.
• Report all issues with item shelf allocation to the division KOMPASS team.
• Monitor and control expenses for the department.
• Ensure preventative maintenance is performed on all equipment in the department.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Perform essential job functions with or without reasonable accommodation.

Requirements

• High School Diploma or GED.
• Proven supervisory experience.
• Prior experience in the selection and hiring process.
• Strong organizational skills.
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
• Ability to stand for extended periods and/or walk constantly.
• Ability to stoop, kneel, or crouch several times per hour.
• Proficient in Microsoft Office.
• Excellent oral and written communication skills.
• Strong leadership skills.

Qualifications (Desired)

• Bachelor's Degree.
• Experience with and knowledge of Point of Sale (POS) systems.

About Us

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow.

Benefits

• Comprehensive healthcare coverage, including medical, dental, vision, and prescription plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over your career through our Continuing Education program.
• Vast potential for growth through industry-leading training programs and diverse career pathways.