STR MGMT/e-COMMERCE SUPERVISOR

About the role

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals, and budgets. Responsible for staffing the department and developing associates to achieve desired results while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Ensure the store e-Commerce department meets or exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Interview, select, and hire candidates to staff the online shopping department.
• Meet the demands of product flow and create schedules according to guidelines.
• Develop associates to meet productivity standards and certify them once they meet or exceed goals.
• Confirm associates follow local, state, and federal laws, food safety procedures, and company guidelines.
• Train associates on all functions and duties of the order selector and customer attendant roles.
• Lead the team in planning, implementing, and executing e-Commerce initiatives.
• Achieve or exceed weekly, period, annual sales, wage budgets, and other targeted goals, including customer satisfaction leading to repeat sales.
• Assist in analyzing and responding to the competitive landscape.
• Ensure orders are filled with requested products or comparable substitutes in a timely and effective manner.
• Execute best practices to determine appropriate substitutions in the event of an out-of-stock item.
• Follow processes for streamlining order collection, product handling, checkouts, and delivery.
• Report inventory issues, such as out-of-stock items, to department heads in a timely manner.
• Troubleshoot equipment and devices for the e-Commerce department.
• Provide feedback to store management, district manager, field specialists, coordinators, and division e-Commerce manager on operational plan effectiveness.
• Report all issues with item shelf allocation to the division KOMPASS team.
• Monitor and control expenses for the department.
• Ensure preventative maintenance is performed on all equipment in the department.
• Supervise and coach direct reports in their duties; complete performance reviews and provide feedback.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Perform essential job functions with or without reasonable accommodation.

Qualifications

Minimum

• High School Diploma or GED.
• Proven supervisory experience.
• Prior experience in the selection and hiring process.
• Strong organization skills.
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
• Ability to stand for extended periods and/or walk constantly.
• Ability to stoop, kneel, or crouch several times per hour.
• Proficient in Microsoft Office.
• Excellent oral and written communication skills.
• Strong leadership skills.

Desired

• Bachelor’s Degree.
• Experience with and knowledge of Point of Sale (POS) systems.