STR MGMT/e-COMMERCE SUPERVISOR

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals, and budgets. Responsible for staffing the department and developing associates to achieve desired results while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness
• Interview, select, and hire candidates to staff the online shopping department
• Meet the demands of product flow and create schedules according to guidelines
• Develop associates to meet productivity standards and certify associates once they meet or exceed goals
• Confirm that associates follow local, state, and federal laws, food safety procedures, and company guidelines
• Train associates on all functions and duties of the order selector and customer attendant roles
• Lead team in the planning, implementation, and execution of e-Commerce initiatives
• Achieve/exceed weekly, period, and annual sales, wage budgets, and other targeted goals, including customer satisfaction leading to repeat sales
• Assist in the analysis and response to the competitive landscape
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
• Execute best practices to determine appropriate substitutions in the event of an out-of-stock
• Follow processes for streamlining collection of orders, products, checkouts, and delivery
• Report inventory issues such as out-of-stock items to department heads in a timely manner
• Troubleshoot equipment and devices for the e-Commerce department
• Provide feedback to store management team, district manager, field specialist, coordinators, and division e-Commerce manager on the effectiveness of operational plans/programs
• Report all issues with item shelf allocation to the division KOMPASS team
• Monitor and control expenses for the department
• Ensure preventative maintenance is performed on all equipment in the department
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Work cooperatively in a high-paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High School Diploma or GED
• Proven supervisory experience
• Prior experience in the selection and hiring process
• Strong organization skills
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
• Ability to stand for extended periods of time and/or walk constantly
• Ability to stoop, kneel, or crouch several times per hour
• Proficient in Microsoft Office
• Excellent oral/written communication skills
• Strong leadership skills

Desired

• Bachelor's Degree
• Experience with and knowledge of Point of Sale (POS)

About Us

Based in Colorado, King Soopers merged with The Kroger Company in 1983. Today, we’re proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven, and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.

Benefits

• Comprehensive healthcare coverage, including medical, dental, vision, and prescription plans
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco
• Valuable associate discounts on purchases, including food, travel, and technology
• Up to $21,000 in tuition reimbursement over your career through our industry-leading Continuing Education program
• Vast potential for growth through training programs and diverse career pathways
• Participation in a 401(k) plan, subject to certain eligibility requirements
• Group term life insurance eligibility
• Eligibility for an annual bonus based on company performance
• Potential eligibility for restricted stock
• Tuition assistance, college scholarships, and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
• Robust internal training and development resources to grow your career