STR MGMT/DELI DEPT LEADER

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards.

Responsibilities

• Direct, support and supervise all functions, duties and activities for the Deli department.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Minimum Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations
• Current food handlers permit, once employed
• Desired High school diploma or equivalent
• Management experience
• Retail experience
• Deli experience
• Second language: speaking, reading and/or writing
• Promote trust and respect among associates while communicating company, department, and job specific information.
• Collaborate with associates to promote teamwork and encourage accomplishment of goals/standards.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated.
• Inform customers of deli specials and recommend deli items to them to ensure they get the products they want and need.
• Gain and maintain knowledge of products sold within the department.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink;
• Slice deli meats and cheeses using proper deli equipment.
• Use all equipment in deli such as the fryer, rotisserie, heat lamps, and ovens according to company guidelines.
• Partner with store management to develop and implement a department business plan to achieve desired results.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Adhere to all food safety regulations and guidelines:
• Prepare foods according to the food temperature logs and follow cooking instructions;
• Ensure proper temperatures in cases and coolers are maintained and recorded.
• Reinforce safety programs by complying with safety procedures and identify and notify store management of unsafe conditions.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.

Qualifications

• Must be able to perform the essential functions of this position with or without reasonable accommodation.