StorQuest Store Manager

How You’ll Make a Difference

You’ll have the opportunity to assist guests during some of their most challenging times. You will be called on to make a difference by creating and providing exceptional guest experiences. Individual stories, locations, and experiences may change over time, but the expectation to deliver an amazing guest experience is timeless.

How You’ll Thrive

• $26.50 per hour + Competitive Bonus Potential
• Achieves sales objectives and builds revenues through:
• Maximizing conversion of telephone and walk-in inquiries into rentals
• Promoting the William Warren Properties in the community
• Recommending and implementing marketing strategies based on competitor information
• Maintains appropriate financial controls and achieves financial goals by:
• Accurately managing cash and balancing receipts
• Pursuing collections, posting payments, and processing daily bank deposits accurately and timely
• Operating within prescribed budgets
• Following up on delinquent accounts
• Approving and forwarding all invoices as required
• Consistently practices effective customer service techniques through:
• Answering phones in a friendly, pleasant, and professional manner
• Greeting customers promptly, enthusiastically, and professionally
• Knowing and presenting the features and benefits of the property at all opportunities
• Resolving customer issues in a timely and effective manner
• Maintains timely and accurate administrative processes throughout all job duties by:
• Maintaining accurate records for each customer including contracts, insurance and change of address forms, addendums, and any correspondence to or from customers
• Effectively utilizing computer systems in the Microsoft Windows environment
• Maintaining accurate merchandise inventory
• Keeping auction files updated and accurate; knows the state’s auction lien laws
• Compiling required and assigned reports and projects correctly and timely
• Consulting the Policy & Procedures manual on a regular basis for answers, clarification, and consistency
• Effectively directing Storage Consultants and maintenance workers to assist with successful running of the facility and accomplishment of duties
• Maintains security system and resolves security problems; performs lock checks on a daily basis
• Regularly audits the physical conditions of a facility; performs minor maintenance in accordance with WWP’s maintenance standards as well as working with any contractors hired for minor and major improvements
• Ensures that company standards of cleanliness and appearance are met or exceeded
• Assists customers with truck rentals at some locations
• Performs other duties as assigned; works with minimum supervision; operates effectively on a team

About YOU

• Preferred 2+ years in Customer Service/Sales
• Tech Savvy is a plus
• Experience in Cash Handling is required
• Must be available on weekends
• A huge passion for guest service and sales
• The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
• The mentality that there are no spare customers, every experience is as valuable as the next
• A positive, outgoing personality
• An insatiable appetite to learn new things
• Strong accountability combined with strong work ethic and enthusiasm for teamwork
• Experience working in the retail or service industry

Physical Demands and Work Environment

• Ability to walk, bend, stand, and stoop frequently
• Ability to lift up to 35 lbs. frequently
• Ability to push up to 50 lbs. frequently
• Ability to lift above head frequently
• Ability to work weekends as needed or required
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms
• Ability to communicate in written and verbal format frequently