Store Trainer

Principal Duties

• Coordinates with Store Leadership, Team Leadership, Team Trainers, and Team Member Services Generalist to schedule New Member training during the first four shifts.
• Welcome New Members on hire date, completes Section 2 of Form I-9, and communicates New Member Connections training priorities.
• Ensures each New Member’s connection to Whole Foods Market’s purpose, culture, quality differentiators, and operational standards is achieved in a timely manner through the organization and delivery of the New Member Connections program including Welcome Tour, Culture Connections, and Career Connections.
• Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market’s learning systems, regularly communicating status toward completion with leadership and Team Trainers.
• Works with Store Leadership, Team Leadership, and Team Trainers to maintain a minimum of 95% on-time completion of all New Member Connections, Operational Learning Pathways, and compliance training to ensure New Members have the knowledge, skills, and abilities to succeed.
• Supports Store Leadership, Team Leadership, and the Team Member Services Generalist in publicizing Career Development leadership programs, and supporting enrollment, completion, and placement of program graduates.
• Maintains constant food safety, sanitation procedures, and occupational safety.
• Consistently models and demonstrates proper care, use, and maintenance of all team equipment and PPE.
• Trains on customer service standards (reinforcing regional service standards) and actively provides timely on-the-job coaching.
• Trains on new products, differentiators, and sales tactics.
• Supports Good Organics training in partnership with Store Leadership, Team Leadership, and Team Trainers.
• Schedules and leads in-store Team Trainer meetings.
• Guides Team Trainers through onboarding into their role and completion of the Team Trainer Operational Learning Pathway and Team Trainer Certification.
• Cross-trains in all departments to support operational training and to serve as a “floater” to support teams as needed during holidays and staffing shortages, including providing temporary Team Trainer coverage when a Team Trainer role is vacant.
• Coordinates cross-training efforts throughout the store, strengthening coverage and career pathing opportunities in partnership with Store and Team Leadership.
• Becomes a Certified Food Manager and Alcohol Server Proctor to assist the store in Team Member certifications when virtual proctor options are not available.
• Mentors Team Members and Team Trainers to reach full potential and enhance customer and Team Member experience.
• Serves as the Store Culture Champion Ambassador or supports the Store Culture Champion Ambassador.

Skills

• Strong facilitation/speaking capability with small and large groups.
• Able to train through demonstration and feedback.
• Can coach and motivate high performance in a constructive, positive manner.
• Self-motivated, driven, and solution-oriented.
• Able to consult and influence without direct authority.
• General computer skills and basic knowledge of software applications (MS Office Suite).
• Working knowledge of Whole Foods Market’s learning systems (Cornerstone OnDemand/Inkling).
• Achieves and maintains State Food Safety Proctor certification and proctors Food Safety exams for location, as needed.

Experience

• 12 months of Whole Foods Market experience.
• Recommend at least 6 months experience as Team Trainer (or equivalent retail training or leadership experience).

Physical Requirements/Working Conditions

• Must be able to lift 50 pounds.
• In an 8-hour workday: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation pushing, and pulling.
• Motions: bending, twisting, squatting, and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: less than 32 degrees Fahrenheit (freezers), 32-40 degrees Fahrenheit (refrigerators), greater than 90 degrees Fahrenheit.
• Ability to work in wet and/or cold environments.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Pay and Benefits

The wage range for this position is $20.05-$35.00 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).