Store Team Member

About the role

At Academy Sports + Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors. Our Store Team Members are an essential part of customer service in any Academy store.

Responsibilities

• Ensure fast, friendly customer service
• Navigate the abundance of choices Academy has to offer
• Impact customer satisfaction
• Impacts store profitability
• Supports Academy's Mission

Requirements

• High school diploma or GED preferred
• Associates or Bachelor’s in Criminal Justice preferred (Asset Protection Team Member Only)
• Previous related work experience preferred
• Operating POS equipment, symbol, and telephone preferred (Cashier Only)
• In-direct support of people and processes to drive operational excellence and expected sales targets (Cashier Only)
• 4+ years of personal experience with the outdoors hobbies, interests and skill sets; fishing and hunting experience preferred (Outdoor Enthusiast Only)
• CPR and First Responder certification is a plus (Asset Protection Team Member Only)
• Loss Prevention or Criminal Justice background is a plus (Asset Protection Team Member Only)

Skills

• Excellent customer service orientation
• Connect, build rapport and engage with customers
• Effective problem solving and communication with customers and team members
• Execute multiple tasks with superior organizational skills and detail orientation
• Read, interpret and follow documents such as safety rules, operation and maintenance instructions, plan-o-grams and procedure manuals
• Proficiently use basic mathematical computations and apply common sense understanding to carry out instructions in written, oral or diagram form
• Operate and coach others on the use of POS equipment, symbol and telephone (Cashier Only)
• Writes routine reports and correspondence (Cashier Only)
• Working knowledge of inventory software and order processing systems (Cashier Only)
• Passionate and well-versed in the variety of outdoors hobbies, interests and skill sets such as fishing, hunting, competitive shooting, and camping (Outdoor Enthusiast Only)
• Must meet federal and state requirements for selling and procession firearms transactions (Fishing and Hunting Sales Team Member Only)
• Must meet requirements to qualify to obtain/maintain FOID card (Illinois only) (Fishing and Hunting Sales Team Member Only)
• Proficiently use equipment such as basic hand tools, receiving and cleaning equipment
• Provide prompt, friendly customer service to all team members and customers
• Emergency response procedures
• Strong situational awareness and observation skills

Physical Requirements & Attendance

• Flexible schedules such as nights, weekends, and holidays based on business needs
• Acceptable level of hearing and vision to perform job duties
• Adhere to company work hours, policies, procedures and rules governing professional staff behavior
• Frequently required to walk, reach, and talk
• Occasionally required to sit, climb, balance, stoop, kneel, crouch, push and pull
• Constantly lift up to 10 pounds and occasionally lift up to 60 pounds
• Constantly stand, handle, use fingers to grasp and use repetitive motions (hands, wrist and fingers)
• Specific vision abilities required by this role include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

Education

• High school diploma or GED preferred
• Associates or Bachelor’s in Criminal Justice preferred (Asset Protection Team Member Only)

Qualifications

• Previous related work experience preferred
• Operating POS equipment, symbol, and telephone preferred (Cashier Only)
• In-direct support of people and processes to drive operational excellence and expected sales targets (Cashier Only)
• 4+ years of personal experience with the outdoors hobbies, interests and skill sets; fishing and hunting experience preferred (Outdoor Enthusiast Only)
• CPR and First Responder certification is a plus (Asset Protection Team Member Only)
• Loss Prevention or Criminal Justice background is a plus (Asset Protection Team Member Only)

Skills

• Excellent customer service orientation
• Connect, build rapport and engage with customers
• Effective problem solving and communication with customers and team members
• Execute multiple tasks with superior organizational skills and detail orientation
• Read, interpret and follow documents such as safety rules, operation and maintenance instructions, plan-o-grams and procedure manuals
• Proficiently use basic mathematical computations and apply common sense understanding to carry out instructions in written, oral or diagram form
• Operate and coach others on the use of POS equipment, symbol and telephone (Cashier Only)
• Writes routine reports and correspondence (Cashier Only)
• Working knowledge of inventory software and order processing systems (Cashier Only)
• Passionate and well-versed in the variety of outdoors hobbies, interests and skill sets such as fishing, hunting, competitive shooting, and camping (Outdoor Enthusiast Only)
• Must meet federal and state requirements for selling and procession firearms transactions (Fishing and Hunting Sales Team Member Only)
• Must meet requirements to qualify to obtain/maintain FOID card (Illinois only) (Fishing and Hunting Sales Team Member Only)
• Proficiently use equipment such as basic hand tools, receiving and cleaning equipment
• Provide prompt, friendly customer service to all team members and customers
• Emergency response procedures
• Strong situational awareness and observation skills

Equal Opportunity Employer

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.