Store Team Leader - Daugherty Rd.

Example Duties and Activities

• Provides coaching and training to hourly employees on daily tasks.
• Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed.
• Sets and communicates Goodwill’s Mission, Vision, and Values to internal and external customers.
• Tracks and measures day-to-day sales, production goals, and donations.

Supervisory Expertise

• Oversees the work of others, either directly or indirectly, in a service-related industry.

Communication Skills

• Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs.

Customer Focus

• Buils and maintains customer satisfaction with the products and services offered by the organization.

Technical Knowledge

• Familiarity with computers and relevant software including basic computer and Internet navigation skills.

Results-Oriented

• Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.

Critical Thinking

• Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Ethical

• Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.