Store Team Lead – Homestead
Description
When becoming a Team Leader at Wild Fork, you will support store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity. You will also provide a Personal Chef experience to all guests and train the sales leaders to do the same.
Essential Tasks And Responsibilities
Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
Show determination to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
Avoid non-compliance with company policies and guidelines.
Conduct on-the-job training for all new joiners to work with discipline.
Ensure new joiners receive onboarding, on-the-job training, complete online learning, product knowledge training, and understand the tools and goals of the company.
Collaborate with the SSL (Store Manager) to ensure all new joiners' schedules allow for 2 weeks of shadowing and training.
Lead continuous training programs and promote full participation in the simple and most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.).
Attend marketing and new product training calls, and work with the SSL to ensure all employees receive detailed information and training on upcoming campaigns, products, events, etc.
Evaluate employee performance and identify training needs with humility.
Supervise and motivate Sales Leaders to perform their best.
Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location.
Coordinate daily customer service operations (e.g., sales processes, orders, inventory).
Track the progress of weekly, monthly, quarterly, and annual objectives.
Available to serve as the SSL's support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks etc.
Maintain store inventory, have working knowledge of on hand and out of stock products to communicate with the team and the customer.
Execute other related duties as assigned.
Qualifications
A high school diploma or equivalent preferred, not required
At least 2 years of customer service experience in retail, hospitality, or restaurant
Minimum 1-2 years of leadership or management experience in a retail, grocery, or high-volume customer service environment
Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays
Work with integrity as part of a team towards a shared vision while respecting the opinions of others
Takes initiative and is able to collaborate with the SSL on the implementation of new ideas
Systems capabilities preferred: SAP Order Management Systems, Microsoft Office
Physical demands: Physically able to exert up to 50 pounds of force, occasional exposure to extreme temperatures – walk-in freezers, stand/walk for up to 8-10 hours, frequent movement within the store to access various departments, areas, and products