Store Team Lead – Coral Gables

Description

When becoming a Team Leader at Wild Fork, you will support store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity. You will also provide a Personal Chef experience to all guests and train the sales leaders to do the same.

Essential Tasks And Responsibilities

• Deliver best in class customer service and ensure all team members have the knowledge and confidence to do so.
• Show determination to handle customer complaints and work with Customer Service and QA as outlined in SOPs.
• Avoid stockouts and ensure all employees adhere to company policies and guidelines.
• Conduct on-the-job training for all new joiners, ensuring they receive onboarding, on-the-job training, complete online learning, product knowledge training, and understand the tools and goals of the company.
• Evaluate employee performance and identify training needs, collaborating with the Sales Leader to implement continuous training programs.
• Supervise and motivate Sales Leaders to perform their best, demonstrating humility and leading by example.
• Plan and implement strategies to attract customers with local marketing for the location, coordinating daily customer service operations such as sales processes, orders, and inventory.
• Track progress of weekly, monthly, quarterly, and annual objectives, available to cover activities in the absence of the Sales Leader, and monitor and maintain store inventory.
• Execute other related duties as assigned.

Physical Demands And Work Environment

• Physically able to exert up to 50 pounds of force.
• Occasional exposure to extreme temperatures – walk-in freezers.
• Frequent movement within the store to access various departments, areas, and products.

Qualifications

• High school diploma or equivalent preferred, not required.
• At least 2 years of customer service experience in retail, hospitality, or restaurant.
• At least 1-2 years of leadership or management experience in a retail, grocery, or high-volume customer service environment.
• Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people.
• Ability to multi-task, remain attentive to customers, and be flexible to the needs of the business.
• The availability to work a flex schedule, including early mornings, evenings, weekends, and holidays.
• Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
• Takes initiative and collaborates with the Sales Leader on the implementation of new ideas.
• Systems capabilities preferred: SAP Order Management Systems, Microsoft Office.