Store Supervisor (Part-Time)

About the role

Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point. The official title for this role is Studio Supervisor, located in Boston, MA (Seaport), reporting to the Studio Manager. This is a part‑time position with an hourly rate of $18.50.

Responsibilities

• Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately
• Supports daily execution of visual merchandising, supply restocks, and Studio upkeep
• Reviews daily business and helps implement strategies to drive results
• Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals
• Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness
• Delivers exceptional service and educates customers on the Studs experience
• Supports service recovery and escalates customer concerns as needed
• Ensures a warm, welcoming, and consistent customer journey aligned with service expectations
• Sets a strong example for professionalism, inclusion, and accountability
• Provides real-time feedback and support to teammates when appropriate, escalating as needed
• Helps reinforce