Store Supervisor - Macdade Mall PA (Full Time)
TD · Holmes, PA · 3 wk ago
On-siteSales$24–$33.5/hrFull-time
We need to output HTML fragment with headings for sections that have real content. Use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. Include only sections with real specific content.
We have job posting content: Work Location, Hours, Pay Details, etc. Also description includes responsibilities, requirements, qualifications, skills, etc.
We need to parse.
First, Work Location: Holmes, Pennsylvania, United States of America. Hours: 40. Pay Details: $24.00 - $33.50 USD. Also mention compensation policies etc. So we have Pay section: we can include Pay details.
Schedule: Hours 40 (likely full-time). Could put Schedule section with "40 hours per week". That's specific.
Benefits: Not explicitly listed. There's mention of growth opportunities, skill development, compensation policies, but not explicit benefits like health, retirement. Should we include Benefits? The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Benefits not stated explicitly, so omit Benefits.
About the role: Could be a summary paragraph. The posting includes "Job Description" and then description. Could treat that as About the role or Responsibilities. We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills. We must only include sections if there is real specific content.
We have a lot of description that includes responsibilities, requirements, qualifications, skills.
We need to decide how to split.
Probably:
- About the role: brief overview (first paragraph after Job Description). Could be "This role supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers." etc. That's more responsibilities though.
But we can create sections: Responsibilities (list of duties), Requirements (education/experience), Qualifications (maybe licenses), Skills (specific abilities). However we must avoid duplication.
Let's extract:
Responsibilities (duties):
- Supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers.
- Drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives.
- In absence of any other manager, manage the Store and have ability to run teller side, platform, and Customer escalations.
- Support driving a team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences.
- Provides supervisory oversight to a team of advice and service colleagues in achievement of individual and Store objectives that result in legendary Customer and colleague experiences.
- Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
- Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities.
- Work focus time horizon is generally short term with low to moderate risk.
- Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers.
- Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.
- Engages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS.
- Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experience.
- Proficient in Customer relationship tools, services, products and campaigns to support the teams in advocating for the Customer by promoting these items and educating the Customers to assist with their financial needs.
- Requires knowledge and understanding of financial literacy/a broad range of products, services and tools aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations.
- Acquires and deepens the Store Customer base through a variety of proactive sales and service activities utilizing generated leads specific to (Small Business, Residential Mortgages, Customers that show a need in a more complex product).
- Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization.
- Education & Experience: HS Diploma or GED required; undergraduate degree preferred; 2+ years related experience working with customers and or sales in any capacity or equivalent; Notary License (preferred); Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service; Proven ability to meet and exceed Customers' expectations; Strong organization skills to handle multiple tasks in a fast-paced environment; Effective verbal and written communication skills; Sound judgment in decision making and problem solving; Ability to multi-task and maintain order in the Store; Good working knowledge of Outlook, Lotus Notes, Word and Excel; Ability to supervise and lead others; Ability to provide community services.
- Customer Accountabilities: (list)
- Shareholder Accountabilities: (list)
- Operational Accountability: (list)
- Employee/Team Accountabilities: (list)
- OCC Language: (regulatory)
- Physical Requirements: (list)
- etc.
We need to decide sections.
Simplify: Provide sections:
- About the role: maybe a brief summary (first two sentences).
- Responsibilities: bullet list of duties (supervisory, operational, sales, etc.)
- Requirements: education & experience (HS diploma/GED, undergrad preferred, 2+ years experience, notary license preferred)
- Qualifications: maybe licenses (NMLS registration, notary) but could be part of requirements.
- Skills: list of skills (organization, communication, judgment, multitask, software knowledge, supervisory ability, community service, etc.)
We must not create sections with filler. Ensure each section has real content.
We also have Pay: $24.00 - $33.50 USD. Also mention compensation policies but we can just put the range.
Schedule: Hours 40 (full-time). Could phrase as "40 hours per week".
We must not include boilerplate like EEO, legal, etc. Remove OCC Language? That's regulatory but maybe part of Requirements? It's about eligibility for loan originator. Could be included under Requirements or Qualifications. But we can keep as part of Requirements.
Physical Requirements: maybe not needed as a section unless we have a specific heading; we don't have a heading for Physical Requirements in allowed list, so we could omit or fold into Responsibilities? Probably omit as not requested.
We must not include duplicated lines.
Now craft HTML.
We'll output:
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. Include only sections with real specific content.
We have job posting content: Work Location, Hours, Pay Details, etc. Also description includes responsibilities, requirements, qualifications, skills, etc.
We need to parse.
First, Work Location: Holmes, Pennsylvania, United States of America. Hours: 40. Pay Details: $24.00 - $33.50 USD. Also mention compensation policies etc. So we have Pay section: we can include Pay details.
Schedule: Hours 40 (likely full-time). Could put Schedule section with "40 hours per week". That's specific.
Benefits: Not explicitly listed. There's mention of growth opportunities, skill development, compensation policies, but not explicit benefits like health, retirement. Should we include Benefits? The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Benefits not stated explicitly, so omit Benefits.
About the role: Could be a summary paragraph. The posting includes "Job Description" and then description. Could treat that as About the role or Responsibilities. We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills. We must only include sections if there is real specific content.
We have a lot of description that includes responsibilities, requirements, qualifications, skills.
We need to decide how to split.
Probably:
- About the role: brief overview (first paragraph after Job Description). Could be "This role supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers." etc. That's more responsibilities though.
But we can create sections: Responsibilities (list of duties), Requirements (education/experience), Qualifications (maybe licenses), Skills (specific abilities). However we must avoid duplication.
Let's extract:
Responsibilities (duties):
- Supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers.
- Drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives.
- In absence of any other manager, manage the Store and have ability to run teller side, platform, and Customer escalations.
- Support driving a team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences.
- Provides supervisory oversight to a team of advice and service colleagues in achievement of individual and Store objectives that result in legendary Customer and colleague experiences.
- Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
- Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities.
- Work focus time horizon is generally short term with low to moderate risk.
- Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers.
- Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.
- Engages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS.
- Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experience.
- Proficient in Customer relationship tools, services, products and campaigns to support the teams in advocating for the Customer by promoting these items and educating the Customers to assist with their financial needs.
- Requires knowledge and understanding of financial literacy/a broad range of products, services and tools aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations.
- Acquires and deepens the Store Customer base through a variety of proactive sales and service activities utilizing generated leads specific to (Small Business, Residential Mortgages, Customers that show a need in a more complex product).
- Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization.
- Education & Experience: HS Diploma or GED required; undergraduate degree preferred; 2+ years related experience working with customers and or sales in any capacity or equivalent; Notary License (preferred); Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service; Proven ability to meet and exceed Customers' expectations; Strong organization skills to handle multiple tasks in a fast-paced environment; Effective verbal and written communication skills; Sound judgment in decision making and problem solving; Ability to multi-task and maintain order in the Store; Good working knowledge of Outlook, Lotus Notes, Word and Excel; Ability to supervise and lead others; Ability to provide community services.
- Customer Accountabilities: (list)
- Shareholder Accountabilities: (list)
- Operational Accountability: (list)
- Employee/Team Accountabilities: (list)
- OCC Language: (regulatory)
- Physical Requirements: (list)
- etc.
We need to decide sections.
Simplify: Provide sections:
- About the role: maybe a brief summary (first two sentences).
- Responsibilities: bullet list of duties (supervisory, operational, sales, etc.)
- Requirements: education & experience (HS diploma/GED, undergrad preferred, 2+ years experience, notary license preferred)
- Qualifications: maybe licenses (NMLS registration, notary) but could be part of requirements.
- Skills: list of skills (organization, communication, judgment, multitask, software knowledge, supervisory ability, community service, etc.)
We must not create sections with filler. Ensure each section has real content.
We also have Pay: $24.00 - $33.50 USD. Also mention compensation policies but we can just put the range.
Schedule: Hours 40 (full-time). Could phrase as "40 hours per week".
We must not include boilerplate like EEO, legal, etc. Remove OCC Language? That's regulatory but maybe part of Requirements? It's about eligibility for loan originator. Could be included under Requirements or Qualifications. But we can keep as part of Requirements.
Physical Requirements: maybe not needed as a section unless we have a specific heading; we don't have a heading for Physical Requirements in allowed list, so we could omit or fold into Responsibilities? Probably omit as not requested.
We must not include duplicated lines.
Now craft HTML.
We'll output:
About the role
This role supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. It drives operational, customer and sales objectives, manages the store in the absence of other managers, and leads a team in acquiring, retaining and deepening customer relationships through sales and advice activities.
Responsibilities
- Supervise day-to-day team activities to ensure operational excellence and compliance with policies and procedures.
- Drive, reinforce, and demonstrate meeting operational, customer and sales objectives.
- In the absence of any other manager, manage the store and run the teller side, platform, and handle customer escalations.
- Lead the team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences.
- Provide supervisory oversight to a team of advice and service colleagues to achieve individual and store objectives resulting in legendary customer and colleague experiences.
- Provide day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities while maintaining compliance and regulatory guidelines.
- Monitor workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities.
- Demonstrate understanding of bank operational policies, procedures and regulations; establish expectations, delegate tasks, and educate the team on risk management and protecting TD Bank, employees, and customers.
- Drive operational excellence in the store, including cash handling, vault management, control of negotiable items, fraud prevention, controllable expense management, integrity promotion, customer privacy and employee safety.
- Engage in conversations with customers about loan products and facilitate application intake; maintain active NMLS registration.
- Lead, develop and coach the team on delivering effective customer service, product, advice conversations and/or advice‑giving service; support service and advice strategies to improve the overall customer experience.
- Be proficient in customer relationship tools, services, products and campaigns to advocate for customers by promoting these items and educating customers to assist with their financial needs.
- Acquire and deepen the store customer base through proactive sales and service activities using generated leads (small business, residential mortgages, customers needing complex products).
- Connect with customers/prospects, provide financial advice, and deepen relationships through lead management activities (self‑generated leads, partner/retail referral leads, campaign leads, outbound calls, relay SMS, appointments, lead prioritization).
Requirements
- High school diploma or GED required; undergraduate degree preferred.
- 2+ years of related experience working with customers and/or sales in any capacity (or equivalent).
- Notary license preferred.
- Previous supervisory experience or demonstrated ability in providing direction, decision making, coaching, and oversight of customer service.
- Must be eligible for employment with a covered financial institution under Regulation Z (Truth in Lending Act) and eligible for registration as a mortgage loan originator with the NMLS (SAFE Act).
- Satisfactory results on a criminal background check and credit report check required.
Skills
- Proven ability to meet and exceed customer expectations.
- Strong organizational skills to handle multiple tasks in a fast‑paced environment.
- Effective verbal and written communication skills.
- Sound judgment in decision making and problem solving.
- Ability to multi‑task and maintain order in the store.
- Good working knowledge of Outlook, Lotus Notes, Word and Excel.
- Ability to supervise and lead others.
- Ability to provide community services.
- Proficiency in customer relationship management tools and financial literacy to deliver end‑to‑end advice (building trust, consultative support, proactive insights).
Pay
$24.00 - $33.50 USD per hour.
Schedule
40 hours per week (full‑time).
Check for any boilerplate: we removed lines about growth opportunities, skill development, compensation policies, etc. Those could be considered part of About the role maybe but we omitted. The instruction: "Prefer a few substantive sections over many thin ones." We have many sections but each has substantive content. Could we combine Requirements and Qualifications? We don't have Qualifications separate; we used Requirements for education/experience/eligibility, Skills for abilities. That's fine. We must not repeat job title as heading. We didn't. We must not put Job ID/requisition numbers as headings; none present. We must not include Pay/Schedule/Benefits unless posting actually states them. We have Pay and Schedule stated. Benefits not stated, so we omitted. We must not