Store Supervisor - Haywood Road

Work Location

Greenville, South Carolina, United States of America

Hours

40 hours per week

Pay

$24.00 – $33.50 USD (base pay may vary based on skills, experience, geographic location, and business needs)

Responsibilities

• Supervise day‑to‑day team activities to ensure operational excellence, compliance with policies, and risk mitigation.
• Drive operational, customer, and sales objectives; manage the Store, teller side, platform, and customer escalations.
• Provide supervisory oversight and work direction for advice and service colleagues, ensuring personalized and complex service delivery.
• Monitor teller and platform workflows, prioritize tasks, and delegate duties.
• Educate the team on bank policies, procedures, and regulatory requirements to manage risk.
• Lead operational excellence initiatives including cash handling, vault management, negotiable‑item control, fraud prevention, expense management, integrity, privacy, and employee safety.
• Engage customers about loan products, facilitate application intake, and maintain active NMLS registration.
• Coach and develop the team on effective customer service, product knowledge, and advisory conversations.
• Utilize customer‑relationship tools, services, products, and campaigns to advocate for customers and meet their financial needs.
• Acquire and deepen the Store’s customer base through proactive sales and service activities (small business, residential mortgages, complex products).
• Manage leads (self‑generated, partner/retail referrals, campaign leads), conduct outbound calls/SMS, set appointments, and prioritize leads.
• Deliver end‑to‑end customer advice: build trust, provide consultative support, and advocate with proactive insights.
• Lead lobby operations as the first point of contact, handling inquiries, escalations, and complaints.
• Execute the Store’s customer experience and advice plans while ensuring operational excellence.
• Coach colleagues on complaint resolution and personally negotiate when necessary.
• Maintain optimal colleague scheduling to meet customer demand and compliance requirements.
• Oversee vault management, currency levels, and shipments; audit, report, and balance vault activities.
• Approve financial transactions using sound judgment to minimize fraud and risk.
• Ensure compliance with cash‑control procedures, customer authentication, and the Bank’s Code of Conduct.
• Lead a high‑performing team: provide feedback, coaching, performance reviews, and professional development.
• Promote a fair, equitable, and diverse work environment and act as a brand champion.

Requirements

• High School Diploma or GED (undergraduate degree preferred).
• 2+ years of experience working with customers and/or sales.
• Previous supervisory or demonstrated leadership experience.
• Strong organizational skills and ability to multitask in a fast‑paced environment.
• Effective verbal and written communication skills.
• Sound judgment in decision‑making and problem‑solving.
• Proficiency with Outlook, Lotus Notes, Microsoft Word, and Excel.
• Ability to supervise, lead, and coach others.
• Notary license (preferred).
• Ability to provide community service.

Qualifications

• Active registration with the Nationwide Mortgage Licensing System (NMLS) as a loan originator.
• Eligibility for employment with a covered financial institution under Regulation Z.
• Eligibility for registration as a mortgage loan originator under the SAFE Act.
• Successful completion of criminal background and credit checks as required by federal law.

Skills

• In‑depth knowledge of bank operational policies, procedures, and regulatory guidelines.
• Expertise in cash handling, vault management, and fraud prevention.
• Proficiency with customer‑relationship management tools and lead‑generation processes.
• Strong financial‑literacy foundation to provide consultative advice across a broad product suite.
• Ability to coach and develop team members in service excellence and product knowledge.
• Effective leadership, delegation, and workflow management.
• Commitment to maintaining a safe, compliant, and customer‑focused environment.