Store Supervisor (Habitat ReStore) - Swanton

About the role

Green Mountain Habitat for Humanity seeks Supervisors for its ReStores in Williston, Milton & Swanton. ReStore Supervisors oversee Associates, manage donation drop-offs, maintain the donation line and warehouse, and handle pricing. They organize products on the sales floor and cover the cashier when needed, while providing excellent customer service and sharing Green Mountain Habitat for Humanity’s mission. ReStore proceeds fund the construction of permanently affordable housing for families and individuals in Northwestern Vermont.

Responsibilities

• Coordinate with Store Leaders to support them in filling areas of need for new donations.
• Unload donated items from Donor’s vehicles and approve or deny donations.
• Maintain an inventory of all shipping containers; move and organize product.
• Supervise the donations department; sort, price, and clean donations; move larger items such as furniture.
• Work with the Procurement Manager to communicate any needs in the donation department.
• Train new and existing staff on Donation Lane tasks/responsibilities.
• Use a forklift to move and store clothing bales and perform safety checks when needed.
• Complete opening and closing procedures for the store, including reconciling the cash drawer.
• Lead the completion of the daily checklist for opening and closing the store.
• Promote a cooperative and mutually beneficial relationship between procurement, operations, and all ReStore support teams.
• Act as a point of contact for staff who have questions, respond when called to requests for assistance from the cashiers, and assign tasks to staff to ensure efficient use of their time.
• Assign tasks and provide basic training to new and regular volunteers; escalate any concerns or complaints to Managers.
• Proactively maintain and develop donor relationships.
• Process customer transactions through point-of-sale system while on register.
• Help customers carry purchased items to their vehicles.
• Sort clothing donations and prepare them to be moved to the sales floor.
• Ensure that back warehouse areas and yard areas are kept organized, and all walkways remain clear.
• Assist the Marketing Manager with ideas for outreach materials.
• Perform other duties as assigned.

Requirements

• Previous experience working in a retail environment.
• Forklift certification and a valid driver’s license (preferred).
• 2+ years in customer service, dispatching, or a customer-facing role (preferred).
• Retail supervisory experience (preferred).
• High school diploma (preferred).

Qualifications

• Able to communicate well with staff, volunteers, and any visitor to the ReStore.
• Dependable and able to stick to a schedule.
• Excellent customer service skills to respond to any questions or concerns.
• Strong time management and the ability to assign tasks to others.
• Strong organizational skills to assist with logistics and scheduling.
• Strong reading and writing comprehension.
• Able to work both independently and as part of a team.
• Detail-oriented, organized, and able to prioritize multiple tasks effectively.
• Able to lead a team and resolve minor conflicts.
• Knowledge of best safety practices in a warehouse and retail store.
• Light arithmetic skills to accurately work on the register.

Physical Requirements

• Lift, pick up, carry, place down, and bring upstairs at least 50 lbs.
• Walk or stand for long periods in the back warehouse, traverse stairs, and navigate a busy sales floor.
• Squat to pick up items from the floor and perform repetitive data entry on the register and pricing motions.

Tools and Equipment

• Forklift.
• Other equipment as needed for specialty donations.

Work Environment

Fast-paced, occasionally noisy.

Pay

$18/hour.

Benefits

• Paid Time Off accrued with every shift.
• Paid holidays.
• Health reimbursement plan.
• 20% discount at Green Mountain Habitat for Humanity ReStores.