Store Supervisor (Full-Time)

The Studio Supervisor plays a critical support role in the daily operations of the Studio, serving as a trusted keyholder and frontline leader. This role is designed for team members who consistently demonstrate strong judgment, attention to detail, and the ability to operate independently.

About the role

As a Studio Supervisor, you'll help open and close the Studio, support floor leadership during peak periods, and ensure a consistent customer and brand experience. You'll also set the tone on the floor — modeling our values, reinforcing service standards, and supporting operational execution. This is a non-managerial role but one that requires maturity, ownership, and leadership by example.

Responsibilities

• Operational Execution & Sales Support
  • Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately
  • Supports daily execution of visual merchandising, supply restocks, and Studio upkeep
  • Reviews daily business and helps implement strategies to drive results
  • Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals
  • Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness
• Customer Experience
  • Delivers exceptional service and educates customers on the Studs experience
  • Supports service recovery and escalates customer concerns as needed
  • Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations
• Team Support & Culture
  • Sets a strong example for professionalism, inclusion, and accountability
  • Provides real-time feedback and support to teammates when appropriate, escalating as needed
  • Helps reinforce company values and contributes to a collaborative, feedback-rich environment

Requirements

• Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilities
• Must be available to work a flexible schedule up to 5 days per week (32+ hours), including evenings, weekends, and holidays
• Must maintain consistent availability
• Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO
• Schedules may vary based on business needs, and Full-Time employees are expected to prioritize Studs as their primary employment commitment
• Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment
• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
• Able to handle chemicals safely and follow all relevant health, safety, and compliance protocols
• Confident operating solo and taking ownership of floor leadership responsibilities when assigned
• Brings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team culture

Pay

Full Time Hourly Rate: $20.50

Benefits

• Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
• Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Paid Time Off and Paid Safe & Sick Leave Accruals
• Paid Parental Leave
• Paid Sabbatical After 4 Years of Service
• Exclusive Employee Discounts on Piercings and Jewelry (friends and family covered too)
• Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more