Store Supervisor / Dispatcher - Miami FL

Whizz has opened a new e-bike delivery store in Miami, and we're hiring two Store Supervisors to run it 7 days a week. You're the on-site leader: you keep the store safe, organized, and accountable, own its inventory and equipment, and dispatch and manage our W-2 delivery couriers, from putting them on shifts to keeping them in the right zones and helping them when problems come up. The store is open about 10:00 AM to 8:00 PM, and you work alternating 3- and 4-day weeks so weekends are shared fairly. What You'll Do Open and close the store using a written checklist, and keep the space clean and safeCheck couriers in and out, hand out e-bikes, and receive them back at the end of each shiftSwap and charge batteries, and keep the battery area organizedTrack bikes, batteries, and spare parts, and run a regular inventory countLog damaged bikes and follow up with the mechanic until each one is repaired and back in serviceSupport couriers who stop by: phone charging, water, basic questions, and escalating issues to managementRecord attendance and no-shows, and send a short end-of-shift report to the next supervisor Dispatching and managing couriers Beyond running the store, you act as the dispatcher and day-to-day manager for our delivery driversPut couriers on shifts: build and confirm the shift schedule, and fill open slots when someone cancels or doesn't showTrack attendance in real time: confirm who has arrived, who is late, and who is a no-show, and record itMake sure couriers are logged in on time, on the correct shift, and in the correct delivery zoneMonitor active couriers on the delivery platform during the shift and move people between areas when demand shiftsHelp couriers with problems on the road and at the store: app and account issues, bike or battery trouble, order and pickup problems, and safety concernsCoach couriers on performance metrics (on-time delivery, acceptance, and hours worked) and flag repeat issues to managementHand over open issues, schedule changes, and courier notes to the next supervisor at the end of each shift Inventory, assets, and a safe, organized store You own the store and everything in it, and you're accountable for keeping the team safe and the operation running in an orderly wayTake full ownership of inventory and asset accountability: e-bikes, batteries, chargers, spare parts, tools, and any equipment issued to couriersKeep records accurate in our inventory system, run regular counts and audits, and resolve discrepancies quickly. Our goal is 100% accuracyCoordinate the full bike readiness cycle with the mechanic: diagnostics, repair prioritization, and a final quality check before a bike goes back into serviceHelp prevent loss: control access to bikes and batteries, document every check-out and return, and report missing or damaged equipment right awayKeep the store safe, organized, and efficient: a clean workspace, labeled storage, safe battery charging and storage, clear walkways, and safety equipment in placeFollow and enforce company policies, operating procedures, and safety standards, and hold the team accountable with clear expectations and consistent follow-upTrack attendance, bike uptime, inventory accuracy, and hours worked using dashboards and reports, and turn the data into action Schedule 10-hour shifts at the store, 10:00 AM to 8:00 PM, including a 30-minute unpaid lunch (9.5 paid hours per shift)Possibility for alternating weeks of 4 days and 3 daysEvery other weekend off, with weekends shared equally between the two supervisorsNo overtime: you will not work more than 40 hours in a weekYou're the only supervisor on shift. Lunch is taken in the midday lull, and you're fully off duty during it Requirements Authorized to work in the U.S. and able to pass a background checkAvailable to work weekends and evenings on the rotating scheduleReliable, punctual, and comfortable working alone as the only supervisor on shiftOrganized: you can follow a checklist and keep accurate counts of bikes, batteries, and partsHands-on experience with inventory management, stock control, audits, asset tracking, or loss preventionStrong sense of ownership and accountability: you follow procedures, keep accurate records, and hold others to the same standardComfortable using KPI dashboards or performance-tracking tools and turning the data into practical decisionsClear communicator with couriers, the mechanic, and management, in English (Spanish is a plus)Comfortable on a smartphone and computerAble to lift up to 50 lbs and be on your feet for most of the shift Benefits Pay $22-24 per hour, W-2 hourly positionMonthly performance bonus based on business moving factors (ex: courier attendance, bike uptime, and inventory accuracy)Predictable schedule You'll help build a new market from the beginning, shaping how the Miami store runs and the team around it. You'll have: Paid training and support401(k) retirement planPerformance-based bonuses tied to your resultsThe chance to help launch and grow a new market from the ground upCompany E-Bike Program: eligible employees can rent a company e-bike for just $1 a month after successfully completing the introductory periodA collaborative, innovative, and growth-oriented environment