Store Supervisor

About the role

This is a full time, benefits eligible role that supports all aspects of store operations and ensures customers receive excellent service and quality. We have a casual environment AND we offer better work/life balance, too. Our stores are open Monday through Saturday from 9:30 AM to 6:30 PM - and we're closed on Sundays.

Responsibilities

• Manage Store Operations as assigned by Manager and assume all operational control in the absence of Manager.
• Assist in hiring and training of all associates and ensure expectations for each position are met.
• Assist Manager in the implementation of development plans for staff.
• Be able to effectively work and train all positions in both the front and back of the house.
• Perform various administrative functions i.e banking and scheduling meetings.
• Coach associates using established processes and tools including Huddles, Observation checklists, and Ham Evaluations.
• Execute store opening / closing procedures and daily / weekly reports.
• Manage/monitor labor and adjust the store staffing based on the demands of the business.
• Monitor production and sales efficiencies including wait times, yields and product quality.
• Ensure proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons.
• Ensure proper use of equipment. Monitor stocking and clean up duties.
• Ensure FIFO rotation of all product in FOH and BOH including unproduced and produced hams and turkeys.
• Handle complaints with 100% Customer satisfaction according to Company policy.
• Participate in catering and gifting sales and fulfillment in all B2B and Catering processes.
• Lead merchandising transition from promotion to promotion and ensure proper Holiday and non-Holiday set up.

Requirements

• A high school diploma or equivalent.
• Basic computer skills including Microsoft Word, Excel and Outlook.
• Two years of restaurant or service industry experience desirable and prior supervisory experience recommended.
• A good understanding of a production facility operations - equivalent to 1-2 years' work experience.
• A valid driver's license and reliable transportation to assist with catering orders/deliveries.

Qualifications

• Physical dexterity and mobility to perform demands of the job which may include working with a hot torch.
• Requires bending, stooping, standing for long periods, twisting and lifting products and supplies, some of which may be up to 65 lbs.

Skills

• Customer service experience.
• Operational management skills.
• Training and coaching abilities.
• Administrative and organizational skills.
• Sanitation and safety protocols.
• Product handling and quality assurance.
• Merchandising and presentation skills.

Benefits

• Medical, dental and vision insurance options.
• Lifetime and short-term disability coverage options.
• Paid time off.
• A 401(k).
• Annual bonus opportunities.
• A tuition assistance program.
• Access to our Employee Assistance Program.
• Associate discounts on our fantastic products!

Pay

Competitive pay.

Schedule

Full time, open Monday through Saturday from 9:30 AM to 6:30 PM, closed on Sundays.