Store Supervisor

About the role

Join the #HamFam! After more than 65 years, The Honey Baked Ham Company continues to be a successful, family-owned business, serving customers at our 425+ retail locations across the United States. We're the home of The World's Best Ham™ and the secret to our success isn't a secret at all—it's our people. We're a high performance team committed to being authentic in everything we do and to living our Values in full view of the communities we serve. We're looking for a Store Supervisor to join our team!

This is a full time, benefits eligible role that supports all aspects of store operations and ensures customers receive excellent service and quality. We have a casual environment and offer better work/life balance. Our stores are open Monday through Saturday from 9:30 AM to 6:30 PM and are closed on Sundays.

Responsibilities

• Manage Store Operations as assigned by Manager and assume all operational control in the absence of Manager.
• Assist in hiring and training of all associates and ensure expectations for each position are met.
• Assist Manager in the implementation of development plans for staff.
• Be able to effectively work and train all positions in both the front and back of the house.
• Perform various administrative functions, i.e. banking and scheduling meetings.
• Coach associates using established processes and tools including Huddles, Observation checklists, and Ham Evaluations.
• Execute store opening/closing procedures and daily/weekly reports.
• Manage/monitor labor and adjust the store staffing based on the demands of the business.
• Monitor production and sales efficiencies including wait times, yields and product quality.
• Ensure proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons. Ensure proper use of equipment.
• Monitor stocking and clean up duties.
• Ensure FIFO rotation of all product in FOH and BOH including unproduced and produced hams and turkeys.
• Handle complaints with 100% customer satisfaction according to Company policy.
• Participate in catering and gifting sales and fulfillment in all B2B and Catering processes.
• Lead merchandising transition from promotion to promotion and ensure proper Holiday and non-Holiday set up.

Requirements

• High school diploma or equivalent.
• Basic computer skills including Microsoft Word, Excel and Outlook.
• 2 years of restaurant or service industry experience desirable and prior supervisory experience recommended.
• Good understanding of a production facility operations—equivalent to 1-2 years' work experience.
• Valid driver's license and reliable transportation to assist with catering orders/deliveries.

Benefits

• Competitive pay
• Fun and casual environment
• Flexible hours
• Opportunity to grow your career with a premier brand
• Medical, dental and vision insurance options
• Life insurance
• Long term and short-term disability coverage options
• Paid time off
• 401(k)
• Annual bonus opportunities
• Tuition assistance program
• Access to Employee Assistance Program
• Associate discounts on products

Other things to know

Physical dexterity and mobility to perform demands of the job which may include working with a hot torch. Requires bending, stooping, standing for long periods, twisting and lifting products and supplies, some of which may be up to 65 lbs.