Store Supervisor

Essential Duties And Responsibilities

• Effectively manage collections to ensure proper processing and separation of incoming donations.
• Ensure that the store maximizes used goods processing practices utilizing the Kaizen system, sorting, preparing, and pricing items for sale.
• Ensure that production goals are consistently met or exceeded.
• Maintain accurate and current records.
• Generate all store reports daily, weekly, and monthly.
• Maintain a clean and orderly store processing area, ensuring good housekeeping and a positive work environment.
• Ensure that the store provides excellent customer service in a timely and courteous manner to all shoppers, donors, and staff members.
• Greet customers upon entering the store.
• Properly manage all store employees.
• Ensure that the store’s expectations are met.
• Train and cross-train all store personnel at all levels to ensure that all store functions are performed efficiently.
• Keep the stockroom clean and free from safety hazards.
• Ensure that all staff and store employees understand and follow the procedures.
• Observe suspicious activities and ensure all loss prevention matters are reported, investigated, and corrected promptly.
• Ensure the proper operation of store security and safety systems, including, but not limited to, door locks, alarms, store safes, office doors, and fire extinguishers.
• Ensure all bank deposits, refunds, and incident reports are completed accurately and promptly.

Financial

• Ensure effective and efficient store budget management, including achieving processing goals, generating revenue, and controlling expenses.
• Ensure that all store audits achieve a 90% passing score or greater.
• Understand the relationship between donations and sales production.
• Take corrective actions to prevent and improve deficiencies and make appropriate recommendations.

Loss Prevention

• Ensure the proper operation of store security and safety systems, including, but not limited to, door locks, alarms, store safes, office doors, and fire extinguishers.
• Ensure all bank deposits, refunds, and incident reports are completed accurately and promptly.

Human Resources

• Affirmative action plan.
• Assist the Store Manager in recruiting, selecting, promoting, disciplining, or separating employees.
• Document or make recommendations to report any personnel issues that could lead to further actions.
• Maintain an efficient and effective workforce through proper hiring, retention, training, and leadership.
• Ensure that store reports, personnel status changes, and rehabilitation information are communicated accurately and in a timely manner.
• Effectively manage the store to ensure proper company policies and procedures.
• Ensure adequate utilization of Human Resources (HR) to maintain discipline correctly.
• Train new staff as assigned and provide ongoing training to all employees to develop a standard of excellence.