Store Sales Associate

About the Role

The Sales Associate delivers excellent customer service and maintains strong product knowledge to ensure customer satisfaction. This role requires a proactive, vigilant individual who engages with customers, demonstrates integrity, communicates effectively, and works well in a dynamic retail setting. The Sales Associate contributes to a positive work culture, drives employee involvement, and supports change management efforts within the retail organization.

Key Responsibilities

• Process freight
• Assist with price changes and markdowns
• Balance register according to company policy
• Bag merchandise efficiently during customer transactions
• Handle all cash, checks, and credit cards correctly per company policy
• Obtain management approval for returns, voids, and checks
• Perform maintenance and housekeeping duties as assigned
• Provide proper customer service including greeting customers, following fitting room policies, ringing customers in a timely manner, thanking customers, and inviting them to return
• Follow all safety procedures
• Maintain a professional, neat appearance including wearing a name tag
• Assist management in merchandising the sales floor according to stock level
• Explain exchange and refund policies to customers after transactions
• Assist Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty, and following all current operational policies
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent
• Excellent communication and organizational skills
• Ability to work a flexible schedule including nights and weekends
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages

Physical Requirements

• Squat/Kneel/Stoop: Frequent to continuous
• Stand/Bend/Walk: Frequent to continuous
• Twist: Occasional to frequent
• Reach above shoulder: Occasional to frequent
• Lift/Carry: Occasional to frequent
• Push/Pull: Occasional to frequent
• Use of hands (manual dexterity, grasping): Frequent to continuous

This response is AI-generated, for reference only.