Store Sales Associate

About the role

The Sales Associate is responsible for delivering excellent customer service and maintaining knowledge of merchandise to achieve customer satisfaction. This role requires a proactive, vigilant individual who will remain highly engaged with customers, demonstrate integrity and effective communication skills, and work effectively in a dynamic retail setting. The Sales Associate plays a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.

Responsibilities

• Processes freight
• Assisting with price changes/markdowns
• Balances register according to company policy
• Bags merchandise efficiently when completing a customer's transaction
• Handles all cash, checks and credit cards correctly and by company policy
• Obtains management approval when needed for returns, voids and checks
• Handles maintenance and housekeeping duties as assigned
• Provides proper customer service such as greeting customers, abiding by fitting room policies, ringing customers in a timely fashion, thanking customers for shopping and inviting them to return
• Follows all safety procedures
• Must keep a professional, neat appearance, including wearing a name tag
• Assists management in merchandising sales floor according to stock level
• Explains exchange/refund policies to customers after transactions
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies
• Performs other duties as may be assigned

Required Skills & Abilities

• Excellent communication and organizational skills
• Ability to work a flexible schedule including nights and weekends
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages

Qualifications

• High school diploma or equivalent

Physical Requirements

Sales Associates must work their scheduled hours per week and perform the essential physical functions listed below with or without accommodation.

• Squat/Kneel/Stoop (Frequent to continuous)
• Stand/Bend/Walk (Frequent to continuous)
• Twist (Occasional to Frequent)
• Reach above shoulder (Occasional to Frequent)
• Lift/Carry (Occasional to Frequent)
• Push/Pull (Occasional to Frequent)
• Use of hands (manual dexterity, grasping) (Frequent to Continuous)

This response is AI-generated, for reference only.