Store Protection Specialist

About the role

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating "command" presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage.

Responsibilities

• Maintains Safe & Secure Environment
• Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
• Removes clutter and ensures safe, clear egress to emergency exits.
• Develops Great Teams & Partnerships
• Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
• Treats all Customers and Associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Recognizes Associates using Company recognition programs.
• Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
• Mitigates Theft & Fraud
• Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends.
• Effectively communicates to Store Leadership and Loss Prevention Leadership.
• Adheres to Company policy for external theft response.
• Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Minimizes Operational Shortage
• Increases Store awareness on effective processes to minimize operational shortage.
• Trains and educates Associates on shortage reduction initiatives.
• Observes and validates proper payment procedures for Customers and Associates.

Qualifications

• Secondary education or equivalent, preferably AA degree.
• Prior experience as a retail supervisor or similar training preferred.
• Prior training in Loss Prevention/Security preferred.
• Preferred proficiency in Spanish and English, although not a requirement.
• Prefer active Guard Security license.
• Ability to work effectively in a fast-paced environment.
• Strong communication skills.
• Proven ability to build and maintain relationships within the Store team.
• Proven customer service skills.
• Proven ability to resolve conflicts effectively.
• Ability to comply with all applicable federal and state laws and regulations for security positions, including but not limited to additional background checks, physical exams, fingerprinting, or drug/alcohol testing.