Store Parts Professional (Part Time)

About the role

A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. They look up the parts application in catalogs or POS system, process orders with high accuracy, efficiency, and courtesy, assist and advise customers on part selection, and exhibit a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. They serve as a resource for advice to other store personnel.

Responsibilities

• Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and quickly understanding customer needs.
• Maintains customer satisfaction by serving all customers, securing the right part, and resolving customer issues.
• Demonstrates professional attitude, conduct, and appearance.
• Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methods.
• Provides sales support functions by processing salespersons' stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays.
• Participates in training as needed and required.
• Performs all other associated tasks as assigned by management.

Requirements

• High School Diploma or equivalent, required.
• Establish and maintain good relations with customers through courteous, efficient, and professional service.
• Functionally literate and capable of understanding and recognizing part numbers and line codes.
• Excellent communication and organizational skills.
• Enjoy working with people in a fast-paced setting and have the ability to work calmly under pressure.
• ASE Parts Specialist (automotive) certification preferred.
• Working knowledge of the part of the city the store services and ability to operate a vehicle with a manual transmission.
• Capable of operating TAMS point-of-sale system and cataloging.
• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing.
• Able to work on feet (stand and walk) for an entire assigned work shift.
• Capable of lifting and moving parts and boxes of up to 60 pounds.
• Able to repeatedly bend or stoop to floor-level shelves and reach upper shelves (ten feet) with use of stool or ladder when necessary.
• Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.

Qualifications

• Capable of operating TAMS point-of-sale system and cataloging.
• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing.
• Able to work on feet (stand and walk) for an entire assigned work shift.
• Capable of lifting and moving parts and boxes of up to 60 pounds.
• Able to repeatedly bend or stoop to floor-level shelves and reach upper shelves (ten feet) with use of stool or ladder when necessary.
• Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.

Skills

• Customer service skills
• Technical knowledge of automotive parts
• Computer literacy
• Organizational skills
• Problem-solving skills

Benefits

• Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave.
• Employee stock purchase plan.
• Tuition reimbursement.
• Professional development opportunities.
• Wellness programs.

Pay

The starting hourly rate is $20.50. Pay progression with set starting rates applies within 12 months of hire for many positions, while others will have a starting rate determined based on individual skills, experience, and qualifications.

Schedule

Many stores offer flexible schedules, including part-time and full-time options, with the possibility of working retail hours at any store location as assigned by management.