Store Parts Professional

About the role

A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. They look up the parts application in catalogs or POS system, process orders with high accuracy, efficiency, and courtesy, assist and advise customers on their needs, and exhibit thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. They serve as a resource for advice to other store personnel.

Responsibilities

• Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and quickly understanding customer needs
• Maintains customer satisfaction by serving all customers, securing the right part, and resolving customer issues
• Demonstrates professional attitude, conduct, and appearance
• Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methods
• Provides sales support functions by processing salespersons' stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays
• Participates in training as needed and required
• Performs all other associated tasks as assigned by management

Requirements

• High School Diploma or equivalent
• Establish and maintain good relations with customers through courteous, efficient, and professional service
• Functionally literate and capable of understanding and recognizing part numbers and line codes
• Excellent communication and organizational skills
• Enjoy working with people in a fast-paced setting; competitive yet calm under pressure
• ASE Parts Specialist (automotive) certification
• Working knowledge of the part of the city the store services and ability to operate a vehicle with a manual transmission
• Ability to work retail hours at any store location as assigned by management
• Capable of operating TAMS point-of-sale system and cataloging
• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing
• Able to work on feet (stand and walk) for an entire assigned work shift
• Able to lift and move parts and boxes of up to 60 pounds
• Able to repeatedly bend or stoop to floor-level shelves and reach upper shelves (ten feet) with use of stool or ladder when necessary
• Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.

Qualifications

• Capable of operating TAMS point-of-sale system and cataloging
• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing
• Able to work on feet (stand and walk) for an entire assigned work shift
• Able to lift and move parts and boxes of up to 60 pounds
• Able to repeatedly bend or stoop to floor-level shelves and reach upper shelves (ten feet) with use of stool or ladder when necessary
• Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.

Skills

• Customer service skills
• Technical knowledge of automotive parts
• Computer literacy and proficiency with POS systems
• Problem-solving and troubleshooting skills
• Organizational and time management skills

Benefits

• Outstanding health benefits
• 401K plan
• Stable company Fortune 200 with a “family” feel
• Company culture that works hard yet takes care of employees
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team

Pay

Details about pay are not specified in this job posting.

Schedule

Details about schedule are not specified in this job posting.