Store Parts Professional
About the role
A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. They look up the parts application in catalogs or POS system, process orders with a high degree of accuracy, efficiency, and courtesy, assist and advise customers on their needs, and exhibit a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. They serve as a resource for advice to other store personnel.
Responsibilities
- Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and quickly understanding customer needs.
- Maintains customer satisfaction by serving all customers, securing the right part, and resolving customer issues.
- Demonstrates professional attitude, conduct, and appearance.
- Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methods.
- Provides sales support functions by processing salespersons' stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays.
- Participates in training as needed and required.
- Performs all other associated tasks as assigned by management.
Requirements
- High School Diploma, or equivalent, required.
- Establish and maintain good relations with customers by providing courteous, efficient, and professional service.
- Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly.
- Demonstrate excellent communication and organizational skills.
- Enjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressure.
- ASE Parts Specialist (automotive) certified.
- Have a working knowledge of the part of the city the store services and be able to operate a vehicle equipped with a manual transmission.
- Able to work retail hours at any store location as assigned by management.
- Capable of operating TAMS point-of-sale system and cataloging.
- Use the adding machine and process cash, check, and credit card transactions.
- Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing.
- Able to work on feet (stand and walk) for an entire assigned work shift.
- Capable of lifting and moving parts and boxes of up to 60 pounds.
- Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary.
- Capable of moving engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.
Benefits
- Outstanding health benefits and 401K.
- Stable company Fortune 200 with a "family" feel.
- Company Culture that works hard yet takes care of employees.
- Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team.
Schedule
Able to work retail hours at any store location as assigned by management.
Pay
Details about pay are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Qualifications
Details about qualifications are not specified in the job posting.
Skills
Details about skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Able to work retail hours at any store location as assigned by management.
Application Instructions
Please take the time to complete our super quick and easy application. We are excited and humbled that you are considering NAPA as hopefully your future employer. Next Steps: Please apply if you think this is a great fit for you and we will be in touch!