Store Operations Manager

Vintage Operations

• Manage the full vintage pipeline from procurement through restoration, photography, pricing, and floor placement.
• Maintain active communication with dealers and vendors; surface options to Co-Founder for sourcing decisions and execute on approved purchases.
• Facilitate restoration end-to-end, including vendor selection, material sourcing, and coordination of completion and delivery back to the floor. Collaborate with the Product Design team as required.
• Coordinate product selection and preparation for photography shoots, supplying all necessary details to facilitate the production of tear sheets and sales documentation, and ensuring all materials are received on schedule.
• Document and maintain condition reports for all vintage pieces, including on arrival, following events, on a monthly basis, and prior to client release.
• Communicate new arrivals and incoming inventory to the sales team on a regular cadence, enabling proactive outreach and planning.
• Maintain a sellable inventory buffer so replacements are always ready before they are needed.
• Maintain an accurate inventory list for all vintage items, ensuring records reflect current stock, location, and status.
• Create and maintain SKUs for all incoming vintage pieces, ensuring accurate categorization and consistency across systems.

Space Management

• Manage all Quarters floor resets, including planning, vendor coordination, and execution.
• Cook up internal team, external vendors and support teams for events, floor resets, cleaning services, waste management, and other operational space needs.
• Maintain the Maintenance Log and address facilities issues in a timely manner, acknowledging concerns within agreed upon SLA timelines and ensuring resolution without burdening senior staff.
• Oversee the maintenance, removal, repair, and replacement of showroom inventory, including vintage and new furniture, lighting, and display objects, addressing wear-and-tear and restoration needs across materials such as wood and fabric.
• Lead and manage special projects related to the Quarters space, including renovations and one-time buildouts, coordinating contractors, timelines, and deliverables end-to-end.
• Serve as the on-site operational point of contact for the Quarters team daily.

Retail Product Management

• Sources and reorders retail products for the Quarters floor.
• Actively identifies new product opportunities based on sales analysis, inventory performance, and sales team feedback.
• Manages vendor relationships, including communication, invoicing, and delivery coordination.
• Issues and manages purchase orders, ensuring accuracy and timely follow-up through to delivery.
• Inputs and maintains product listings in Shopify, ensuring accuracy across descriptions, photography, pricing, and inventory.
• Creates and maintains SKUs for all new retail products, ensuring accurate categorization and consistency across systems.
• Procures and reorders product as needed, tracking all vendor orders and deliveries, and keeps the Store Manager informed on order status.

Logistics

• Owns all inbound and outbound logistics for Quarters, including vintage procurement pickups, freight coordination, shipment scheduling, internal transfers, and customs releases.
• Manages inbound damage claims with vendors and freight partners, owning the process from documentation through resolution.
• Negotiates rates and terms with freight carriers and logistics vendors to ensure cost-effective and reliable service.
• Cooks up white glove and installation delivery for client orders, ensuring a seamless experience from sale to delivery.

Manager Level Expectations

• Owns projects or processes and maintains accountability for results while ensuring high-quality outcomes.
• Translates strategic objectives into actionable plans and organizes work to prioritize effectively across teams or functions.
• Collaborates across teams, when necessary, to align resources, dependencies, and objectives and drive results.
• Identifies inefficiencies in processes or projects and implements improvements to enhance effectiveness.
• Applies subject-matter expertise to provide guidance, insights, and influence outcomes beyond immediate responsibilities.
• Documents and refines SOPs or core process workflows within your area to ensure efficiency, accuracy, and knowledge sharing.

Requirements

• 5–7 years of experience in operations, inventory, logistics, showroom, or retail roles, ideally in lighting, furniture, interiors, or high-end retail, including showroom or design-focused retail management.
• Experience with freight coordination, white-glove delivery, installations, and damage claims management.
• Experience working with designers, founders, or cross-functional creative teams in fast-paced environments.
• Familiarity with vendor management, purchase orders, and procurement workflows.
• Advanced proficiency with inventory management and ecommerce systems (e.g., Shopify or similar platforms).
• Familiarity with Google Workspace.
• Proven ability to manage end-to-end inventory workflows, including procurement coordination, international shipping/customs, tracking, documentation, SKU creation, and product lifecycle management.
• Strong ability to manage multiple operational workstreams simultaneously with high attention to detail.
• Experience maintaining accurate inventory records across systems, ensuring consistency in SKUs, product data, and stock location tracking.
• Strong written and verbal communication skills with ability to coordinate across internal teams and external vendors.
• Ability to work on-site and support showroom operations, including floor resets, inventory handling, installations, and space upkeep.
• Must be qualified to work in the United States without current or future employer sponsorship.

Desired Qualifications

• Detail-oriented with excellent organizational and communication skills.
• Motivated by collaboration, problem-solving, and creating order from complexity.
• Comfortable working independently in a fast-paced, high-growth environment.
• Eager to contribute to a team culture that values kindness, accountability, and curiosity.
• A genuinely empathetic group. We have a non-negotiable no jerks policy. Being nice is free.
• Willingness to roll up your sleeves to get things done.
• Able to learn new skills quickly in a fast-paced environment.