Store Operations Lead (SOL)

About the role

The Store Operations Lead is a key operational role responsible for ensuring consistent execution of store operations that support a seamless customer experience and strong business performance. This position plays a critical role in validating day-to-day operational work and maintaining accuracy, compliance, and operational standards across the store. The role is primarily execution-focused, with accountability for standardized operational work, inventory integrity, and adherence to established processes.

Responsibilities

• Execute and validate daily store operations Standard Work to ensure compliance with company policies, operational standards, and customer service expectations.
• Process and manage cash handling, complex transactions, and post-sale order activities with accuracy and integrity; serve as Manager on Duty when assigned, handling discounts, escalations, and system overrides in accordance with policy.
• Reinforce standardized operational processes and SOP compliance through consistent daily execution; communicate execution-related observations to store leadership to support service and operational consistency.
• Resolve customer concerns using effective problem-solving and de-escalation techniques to maintain satisfaction and loyalty.
• Maintain accurate inventory by performing receiving, storage, cycle counts, and product transfers; execute customer order fulfillment activities, including pick-up and delivery processes, to ensure accuracy and timeliness.
• Collaborate with merchandising teams on floor resets, product placement, and visual standards to uphold brand consistency.
• Verify accurate product pricing and point-of-purchase signage by conducting audits to confirm pricing accuracy, signage placement, and inventory integrity; correct discrepancies promptly.
• Perform daily operational reporting across operations, warehouse, and labeling functions to identify errors, track performance, and support corrective action through execution validation, efficiency, and compliance.
• Provide sales floor support during high-traffic periods to maintain service standards and support customer experience execution.

Requirements

• High School Diploma or GED equivalent required.
• Minimum 3 years of retail experience in a direct customer interactive environment.
• High volume experience is preferred.
• Equivalent combination of education and experience will be considered.

Skills

• Experience in Microsoft Office programs.
• Experience with operational reporting tools (e.g., Tableau) is preferred.

Pay

The hiring pay range is $20.65 - $26.85 per hour. Overtime pay is available for eligible, non-exempt team members. Reimbursement for expenses as required by applicable law and Company policy.

Benefits

• Team bonus based on meeting specific goals and KPIs (for retail, guest services, and distribution center team members).
• Medical, dental, and vision insurance (full-time only).
• 401(k) with company match (full and part-time).
• Vacation (full-time only or as otherwise required by applicable law).
• Paid sick leave (full and part-time).
• Flex or Health Spending Account (for eligible full-time only).
• Employee Assistance Program (full and part-time).
• Holiday pay (full-time only).
• Life insurance (full-time only).