Store Operations Associate

About the role

At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count”.

You’ll Love Working Here Because YOU WILL MAKE A DIFFERENCE – YOU WILL BELONG TO A TEAM – YOU WILL GROW WITH US

Responsibilities

• Manage and maintain stores within your district, requiring skills in both customer service and property maintenance.
• Customer Service: develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience; interact face‑to‑face with customers, provide excellent service, build rapport; meet monthly sales goals and metrics; walk the property to perform daily operational tasks including lock checks and showing units to customers; work independently and as part of a team renting self‑storage units, selling store merchandise, managing the leasing process, accepting payments via the Point‑of‑Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Property Maintenance: perform daily walks of the property; clean units and store grounds; open and close storage doors (up to 50 lbs.); maintain facility by mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities; keep a clean and safe storage facility to meet company guidelines (clean restrooms, neat landscaping and parking areas, storage doors clean and tidy, neat decluttered office space).

Benefits

• Work/Life Balance: primarily daytime hours with potential for Sundays off.
• Culture: be part of a company that invests in teammates with real opportunities to grow and advance across the U.S.
• Competitive Pay from Day One: start with a competitive hourly rate that reflects your value.
• Time Off: earn Paid Time Off throughout the year, with increased rewards the longer you stay.
• Retirement: build towards retirement with a generous 401(k) match.
• Health Benefits: access to affordable medical plans plus annual employer contribution to your Health Savings Account up to $1,200 for a family.

Skills

• Positive and outgoing personality with a passion for helping people.
• Experience delivering high‑quality customer service to a diverse customer market.
• Self‑driven mindset with strong operational focus.
• Basic computer skills including MS Office products.

Qualifications

• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up‑to‑date insurance.
• Physical ability to frequently stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Authorized to work in the U.S. without need for current or future sponsorship.
• Some locations may require Sunday hours.

Schedule

• Primarily daytime hours with potential for Sundays off; some locations may require Sunday hours.