Store Operations Associate

About the role

At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count”.

Responsibilities

• Manage and maintain stores within your district, requiring skills in both customer service and property maintenance.
• Customer Service:
  • Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
  • Interact face‑to‑face with customers, providing excellent service and building rapport.
  • Meet monthly sales goals and metrics.
  • Walk the property to perform daily operational tasks including lock checks and showing units to customers.
  • Work independently and as part of a team renting self‑storage units, selling store merchandise, managing the leasing process, accepting payments via the Point‑of‑Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Property Maintenance:
  • Perform daily walks of the property, clean units and store grounds, open and close storage doors (up to 50 lbs.).
  • Maintain the facility by mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
  • Keep a clean and safe storage facility to meet company guidelines (clean restrooms, neat landscaping and parking areas, tidy storage doors, decluttered office space).

Benefits

• Work/Life Balance – primarily daytime hours with potential for Sundays off.
• A culture you’ll want to be part of – company invests in teammates with real opportunities to grow and advance across the U.S.
• Time Off That Grows with You – earn Paid Time Off throughout the year, with more rewards the longer you stay.
• Shape Your Financial Future – generous 401(k) match to build towards retirement.
• Benefits That Support Your Life – access to affordable medical plans plus annual employer contribution to your Health Savings Account up to $1,200 for a family.
• You’ll Love Working Here Because YOU WILL MAKE A DIFFERENCE – YOU WILL BELONG TO A TEAM – YOU WILL GROW WITH US.

Pay

Competitive Pay from Day One – start strong with a competitive hourly rate that reflects your value.

Schedule

Primarily daytime hours with the potential for Sundays off; must be able to work Saturdays; some locations may require Sunday hours.

Qualifications

• Positive and outgoing personality with a passion for helping people.
• Experience delivering high‑quality customer service to a diverse customer