Store Operations Associate

Responsibilities

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interact face to face with customers, providing excellent service, and building rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Maintain physical properties which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
• Ensure the cleanliness and safety of the storage facility to meet company guidelines (clean restrooms, neat landscaping and parking areas, storage doors that are clean and tidy, and neat decluttered office space).

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• The ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• Frequent physical demands such as standing, sitting, kneeling, crouching, crawling, bending, climbing, and balancing.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Benefits

• Work/Life Balance – Enjoy primarily daytime hours with the potential for Sundays off, giving you more time for what matters most.
• Culture – Be part of a company that invests in its teammates, with real opportunities to grow and advance across the U.S.
• Competitive Pay – Start strong with a competitive hourly rate that reflects your value.
• Paid Time Off – Earn Paid Time Off throughout the year, with more rewards the longer you stay.
• Financial Future – Build towards retirement and take advantage of a generous 401(k) match.
• Supportive Benefits – Access to affordable medical plans plus annual employer contribution to your Health Savings Account up to $1,200 for a family.

Compensation

$19.28 - $21.08 per hour depending on experience plus bonus opportunities. Some locations may require Sunday hours.