Store Operations Associate

About the Role

At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count.” As a Store Operations Associate, you will manage and maintain stores within your district, focusing on both customer service and property maintenance.

Responsibilities

• Customer Service
  • Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
  • Interact face-to-face with customers, providing excellent service and building rapport.
  • Meet monthly sales goals and metrics.
  • Walk the property to perform daily operational tasks including lock checks and showing units to customers.
  • Work both independently and on a team to rent self-storage units, sell store merchandise, manage the leasing process, accept payments using our Point-of-Sale System (POS), complete daily bank deposits, and make courtesy calls to customers regarding late payments.
• Property Maintenance
  • Perform daily walks of the property, cleaning units and store grounds, and opening/closing storage doors (up to 50 lbs.).
  • Maintain the facility by mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
  • Keep the storage facility clean and safe, ensuring conditions meet company guidelines (e.g., clean restrooms, neat landscaping and parking areas, tidy storage doors, and decluttered office space).

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills, including MS Office products.
• Ability to work Saturdays and, in some locations, Sundays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.
• Frequent physical activity, including standing, sitting, kneeling, crouching, crawling, bending, climbing, or balancing on a ladder.
• Authorization to work in the U.S. without the need for current or future sponsorship.

Benefits

• Work/Life Balance: Primarily daytime hours with the potential for Sundays off.
• Culture: Opportunities to grow and advance across the U.S.
• Competitive Pay: Competitive hourly rate starting from day one.
• Paid Time Off: Earn Paid Time Off throughout the year, with more rewards the longer you stay.
• Retirement: Generous 401(k) match to help build your financial future.
• Health Benefits: Access to affordable medical plans plus an annual employer contribution to your Health Savings Account up to $1,200 for a family.

Pay

The hourly rate for this role is $19.00–$21.00, based on experience.