STORE OPERATIONS ADMINISTRATOR

About the role

The Store Operations Administrator (SOA) assists the manager in the daily operations of the Bassett Home Furnishings retail location, ensuring the store meets its financial objectives, provides excellent customer service, and efficiently handles various tasks.

Responsibilities

• Aid design consultants with order entry, cash management, and financing applications.
• Assist with ordering parts for customers, such as arm caps, table legs, hardware, etc.
• Manage administrative functions, including petty cash reconciliation, reimbursement, and balancing of the cash drawer.
• Audit and approve daily business folders and ensure cash balancing, including sending necessary supporting documentation to the Retail Accounting Team.
• Work directly with customers to address post-purchase service concerns, schedule deliveries, service calls, and conduct customer satisfaction surveys.
• Process service orders and maintain communication with customers regarding service status.
• Receive purchase orders for parts or store pick-ups.
• Manage operational processes and practices, including store expense control, warehouse procedures, inventory accuracy, and building maintenance.
• Establish relationships and open communication with human resources, distribution centers, visual teams, corporate customer care, accounting, etc.
• Collaborate with the store manager and regional visual and warehouse operations to facilitate floor moves and adhere to the floor set guide and visual standards.
• Stay informed about merchandising and marketing for new merchandise tagging and updates.

Requirements

• Necessary experience/skills/education/abilities include retail experience (though not required), conflict and problem resolution skills, organizational and time management skills, commitment to Bassett's Vision and Values, valid driver's license, and a clear and safe driving record.
• Ability to communicate effectively with customers, co-workers, and management, read/write the English language, use Windows-based software (Word and Excel), navigate and utilize applicable Bassett systems, occasionally lift/pull up to 25 pounds, bend/reach overhead, and maintain satisfactory time and attendance.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and a maintained clear and safe driving record.

Skills

• Customer service orientation.
• Organizational and time management skills.
• Effective communication skills.
• Basic computer skills (Windows-based software).
• Ability to work independently and as part of a team.

Benefits

• Paid training.
• Health/Dental/Vision coverage.
• Life Insurance.
• 401(k) plan with company match.
• Tuition assistance.
• Paid time off.
• Generous employee discounts.

Pay

Details on pay are not specified in this posting.

Schedule

Details on the schedule are not specified in this posting.