STORE OPERATIONS ADMINISTRATOR

About the role

The Store Operations Administrator (SOA) assists the manager in the daily operations of the Bassett Home Furnishings retail location, focusing on achieving financial objectives, enhancing customer experiences, and managing various tasks.

Responsibilities

• Assist design consultants with order entry, cash management, and financing applications.
• Aid in ordering parts for customers, such as arm caps, table legs, hardware, etc.
• Manage administrative functions, including petty cash reconciliation, reimbursement, and cash drawer balancing.
• Support sales order entry auditing using the daily transaction report.
• Engage with customers to address post-purchase service concerns, schedule deliveries, and conduct customer satisfaction surveys.
• Process service orders and maintain communication with customers regarding service status.
• Handle receipt of purchase orders for parts or store pickups.
• Audit and approve daily business folders, ensuring cash balancing and sending necessary documentation to the Retail Accounting Team.
• Oversee operational processes and practices, including store expense control, warehouse procedures, inventory accuracy, and building maintenance.
• Maintain relationships and open communication with human resources, distribution centers, visual teams, corporate customer care, accounting, and other relevant departments.
• Perform other operational duties as assigned.
• Maintain satisfactory time and attendance.
• Collaborate with the store manager, regional visual and warehouse operations to facilitate floor moves and adhere to floor set guidelines and visual standards.
• Stay informed about merchandising and marketing for new merchandise tagging and updates.

Requirements

• A true passion for customer service.
• Retail experience is preferred but not required.
• Conflict and problem resolution skills.
• Organizational and time management skills.
• Commitment to Bassett's Vision and Values.
• Valid driver's license and a maintained clear and safe driving record.
• Ability to work as part of a team with an enthusiastic attitude.
• Effective communication skills, both verbal and written.
• Proficiency in reading, understanding, and writing the English language.
• Knowledge of Windows-based software, including Word and Excel.
• Experience navigating and utilizing applicable Bassett systems.
• Ability to occasionally lift and/or pull up to 25 pounds, bend, and reach overhead.

Qualifications

• High school diploma or equivalent.
• Some college education or relevant work experience preferred.
• Valid driver's license and a maintained clear and safe driving record.

Skills

• Customer service orientation.
• Administrative and organizational skills.
• Problem-solving abilities.
• Communication skills.
• Computer literacy.
• Attention to detail.

Benefits

• Paid training.
• Health/Dental/Vision coverage.
• Life insurance.
• 401(k) plan with company match.
• Tuition assistance.
• Paid time off.
• Generous employee discounts.

Pay

Hourly position.

Schedule

Hours vary based on store needs.