Store Office Supervisor

Do you love working in both a retail and office environment? Are you passionate about leading teams, driving operational excellence, and delivering an exceptional customer experience? If so, a Store Office Supervisor role at Jordan's may be the perfect fit for you. In this role, you will oversee the daily operations of our store office while leading, coaching, and developing a team dedicated to providing outstanding service. You'll enjoy a balance of customer interaction, administrative responsibilities, problem-solving, and people leadership in a fast-paced retail environment. The schedule varies and includes days, evenings, weekends, and holidays as business needs require. Why You'll Love Jordan's Furniture Great benefits including medical, dental, vision, employee discount, and moreFlexible work schedulesFast-paced environment where each day brings something newCareer growth opportunities with a company that promotes from withinThe best of both worlds: office operations and customer-facing retail leadershipThe opportunity to lead, coach, and develop a high-performing team What We Stand For — Where Work is Fun and Values Matter! At Jordan's, We Live The J-Way! Our Average Employee Tenure Is 12 Years. Every Day, Our Team Embodies Values That Make a Real Difference We Care... a Lot because kindness and support are at the heart of everything we do. We Do the Right Thing because integrity is non-negotiable. We Dare to Think Differently because innovation keeps us ahead of the game. We Make Work Fun because great energy fuels great work. Responsibilities Leadership & Team Development Supervise the day-to-day operations of the Store Office team to ensure exceptional customer service and operational excellenceOnboard, train, coach, and develop Store Office Associates Conduct performance discussions, provide ongoing feedback, and support employee development and career growthCreate and manage employee schedules to ensure appropriate staffing levels and business coverageFoster a positive, engaged, and customer-focused team cultureServe as a role model for company values, professionalism, and customer service standards Operational Excellence Ensure accurate processing of sales orders, payments, gift certificates, special orders, credits, refunds, voids, financing transactions, and deliveriesOversee cash-handling procedures, including cash reconciliation, deposit preparation, and safe securityMonitor and audit daily office transactions, reports, deposits, and closing procedures to ensure accuracy and complianceReview and resolve operational issues while identifying opportunities to improve processes and efficiencyPartner with Sales Managers and store leadership to support store performance and customer satisfaction goals Customer Experience Resolve escalated customer concerns related to deliveries, service issues, order status, refunds, financing, and other office-related mattersProvide timely and professional communication to customers, vendors, and internal partnersEnsure every customer interaction reflects Jordan's commitment to delivering an extraordinary experience Qualifications 1-3 years of leadership experience Previous supervisory, leadership, or team management experience preferred3-5 years of retail, customer service, office administration, or related experienceDemonstrated ability to lead, motivate, coach, and develop employeesStrong customer service, communication, and conflict-resolution skillsExcellent organizational, analytical, and problem-solving abilitiesStrong attention to detail Proficient computer and phone system skills with the ability to learn new systems and applications Ability to prioritize multiple responsibilities in a fast-paced environmentEffective verbal and written communication skills Pay Range: $56,000 -$70,000 per year We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance. Jordan’s is an Equal Opportunity Employer #INDHP