store manager - West Springfield, MA

About the role

We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—you lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels welcome.

Responsibilities

• Create and maintain a welcoming atmosphere for customers and staff.
• Manage a team of baristas and ensure smooth operations.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with the marketing team to promote the coffeehouse brand.
• Ensure compliance with health and safety regulations.

Requirements

• 3 years retail / customer service management experience or 4+ years of US Military service
• Strong organizational, interpersonal and problem solving skills
• Entrepreneurial mentality with experience in a sales focused environment
• Strong leadership skills and the ability to coach and mentor team partners with professional maturity

Qualifications

• Minimum High School or GED Requirements
• Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.
• Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.

Skills

• Customer service skills
• Leadership skills
• Problem-solving skills
• Team management skills

Benefits

• Medical, dental, vision, basic and supplemental life insurance
• Paid parental leave
• Discounted company stock program (S.I.P.)
• Access to educational opportunities
• Accommodations for individuals with disabilities

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Schedule

The actual schedule for the successful candidate will vary based on the needs of the coffeehouse, but typically includes full-time hours with variable shifts including early mornings, evenings, weekends, and holidays.