Store Manager - Tune shop

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

Benefits

• Free ski/mountain passes for employees
• Employee discounted lift tickets for friends and family
• Free ski and snowboard lessons
• 40% retail discounts
• Discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development through Epic Service
• Referral Program

About the Role

Service is the foundation of everything we stand for at Vail Resorts. Our rental employees provide high-end customer service and store support, acting as knowledgeable representatives of our brand and culture. In this tune shop role at the base of the mountain, you will lead teams to assist customers with premium products.

Responsibilities

• Tune both guest and rental equipment
• Provide training resources for employees in gear tuning, POS, product knowledge, guest service, and sales
• Administer company policies and guidelines
• Communicate company values and goals to employees
• Manage and monitor a daily payroll budget
• Maintain merchandising and cleanliness standards
• Manage inventory control and meet or exceed inventory goals
• Enforce company cash handling and other Loss Prevention policies and procedures
• Recruit and assist in maintaining a quality core staff
• Remain current on new industry products and trends; demonstrate knowledge of products
• Protect company assets through loss prevention techniques
• Maintain all company paperwork according to policies and standards
• Weekend and night availability is required; weekday availability is required during some holiday periods
• Other duties as assigned

Requirements

• Tuning knowledge (required)
• High school diploma or equivalent (required)
• Proficient in Microsoft Office applications (required)
• Ability to communicate frequently with co-workers and guests in accurate spoken and written English (required)
• Excellent communication skills, both written and verbal
• Self-motivated with the ability to multi-task
• Valid driver’s license and ability to pass motor vehicle record check

Preferred Qualifications

• A minimum of 3 years of ski/snowboard tuning experience
• A minimum of 1 year of ski/snowboard rental management experience
• Familiarity with rental and retail POS systems

Pay

Starting wage: $58,298.00 - $83,283.00 + annual bonus.

Schedule

• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time
• Minimum Age: At least 18 years of age
• Housing Availability: No