store manager, Tulsa

About the role

We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—you lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels welcome.

Responsibilities

• Create meaningful moments through exceptional customer service and team leadership
• Manage a team of baristas, ensuring they deliver high-quality coffee and excellent customer service
• Develop and implement strategies to enhance customer satisfaction and loyalty
• Collaborate with the team to maintain a clean and inviting café environment
• Lead by example, embodying the values of our brand and fostering a positive workplace culture

Requirements

• 3 years retail / customer service management experience or 4+ years of US Military service
• Strong organizational, interpersonal and problem-solving skills
• Entrepreneurial mentality with experience in a sales-focused environment
• Strong leadership skills and the ability to coach and mentor team members with professional maturity

Qualifications

• Minimum High School or GED Requirements
• Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.
• Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.

Skills

• Customer service excellence
• Team leadership and coaching
• Problem-solving and decision-making
• Strategic planning and execution
• Emotional intelligence and empathy

Benefits

• Medical, dental, and vision insurance
• Disability and life insurance
• Paid parental leave and family expansion reimbursement
• Flexible vacation and sick time
• Eight paid holidays and two personal days per year
• Participation in a 401(k) retirement plan with employer match
• Discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• Incentivized emergency savings
• Financial well-being tools
• Access to educational opportunities through the Starbucks College Achievement Plan
• Backup care and DACA reimbursement
• Compliance with state and local laws regarding employee leave benefits

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Schedule

The schedule for this role may vary, including early mornings, evenings, weekends, and holidays. The actual schedule will be determined during the hiring process.